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Post Tagged with: "tales from the field"

Tales From the Field:  A Case Study: An Evaluation of the Coast Guard’s Bering Sea Ship Rider Program

Tales From the Field: A Case Study: An Evaluation of the Coast Guard’s Bering Sea Ship Rider Program

One of the U.S. Coast Guard’s statutory missions is Living Marine Resource Protection. Coast Guard maritime law enforcement personnel conduct at-sea boardings of fishing vessels to verify compliance with federal law, protecting the long-term sustainability of the $24 billion domestic fishing industry.

Tales From the Field: </br>E-Book Computer Training—Evaluating a Small Training Program

Tales From the Field:
E-Book Computer Training—Evaluating a Small Training Program

By Robbie Proulx and Tiffany Smith Tales from the Field, a monthly column, consists of reports of evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Organizational Performance and Workplace Learning department. The Challenge of the E-Book Here is a quick question: How many personal smart devices […]

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Best Technical Consulting (BTC), an information technology (IT) consulting firm based in Missoula, Montana, has been providing help desk support to its clients since the company was founded in 2002. In January 2011, BTC began outsourcing a portion of client help desk inquiries to streamline operations. To date, the help desk functions as an integral part of a full complement of IT services offered by the company, providing superior and timely support and expertise to clients dealing with a wide variety of technical problems.

Tales from the Field: A Summative Evaluation of the Adventure Scouts Program

Tales from the Field: A Summative Evaluation of the Adventure Scouts Program

How do you conduct a robust evaluation with insufficient data? A team of graduate students from Boise State University recently confronted this problem during a summative evaluation of Adventure Scouts, a non-traditional Scouting program currently offered in select Northeast Illinois communities. In this case, the evaluand was a fairly young, rapidly-growing organization, funded solely by donations. Because of its limited resources and lack of maturity, record keeping was often inconsistent or non-existent, which made it difficult for the evaluation team to acquire extant data.

Tales from the Field: <br/>Improving Interviewing Skills for Affordable Housing Providers

Tales from the Field:
Improving Interviewing Skills for Affordable Housing Providers

A federal housing compliance contractor, ABC-Contractors (a pseudonym), was seeking a way to improve information gathered from applicants for U. S. Housing and Urban Development (HUD) affordable housing subsidies.

Tales from the Field:<br/>Using the BEM for Performance Analysis at a Technology Company

Tales from the Field:
Using the BEM for Performance Analysis at a Technology Company

We discovered that the average sales agent stays in that role for less than two years, in part, because Company X actively promotes sales people to management.