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Post Tagged with: "Steven J. Kelly"

<em>Performance Improvement Journal:</em> September Issue

Performance Improvement Journal: September Issue

The September issue of the Performance Improvement journal starts with details on the adaptation of ISPI’s performance improvement standards and models in Rwanda in an effort to initiate a human and institutional development program to strengthen local government agencies and the civil society, explained by Steven Kelly and John Palmucci. The next article by Aurora Seguinot Cruz and Dwayne Dunn is a case study on improving customer satisfaction, quality, and performance involving a cable service provider and would be an insight for those practicing human performance technology (HPT).

From the Board: Growing HPT Practice and Practitioners in a Complex Yet Promising Global Environment

From the Board: Growing HPT Practice and Practitioners in a Complex Yet Promising Global Environment

In furtherance to previous discussions on the critical role of diagnosis before selecting interventions by Steven J. Kelly and using evidence to drive performance improvement by Ingrid Guerra-Lopez, I would like to discuss opportunities for the growth of HPT practice in a highly diversified and complex, yet promising global environment, for performance improvement.