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Post Tagged with: "Reengaging"

Reengaging the Frontline in Performance Improvement

Reengaging the Frontline in Performance Improvement

Modern day performance improvement (PI) and total quality management (TQM) efforts owe much to the precedent set by quality circles and participative management of the early 1980s. These initiatives were collaborative efforts of teams or frontline workers focused on identifying problems and developing solutions to them. Initially the focus was on environmental factors related to the quality of work life, but they then soon evolved into efforts targeted to improve product or service quality.