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Post Tagged with: "Problem Solving"

Knowledge Worker: Solving Problems in the Workplace

Knowledge Worker: Solving Problems in the Workplace

If figuring out what to do is a defining characteristic of knowledge work, then what we ordinarily think of as problem solving is a core skill or competency for knowledge workers–if not the core competency.

The New Species of Boxes–Think Yourself Out of Those!

The New Species of Boxes–Think Yourself Out of Those!

By Irving H. Buchen We often and glibly call for thinking outside the box based on two mistaken assumptions: that all boxes are the same and that the same kind thinking will work in all cases. Indeed, we act as if both are generic–that one size fits all. No wonder there are so few examples […]

Pow! Zoinks! Wow! Interactive Comics as E-learning

Pow! Zoinks! Wow! Interactive Comics as E-learning

Our client’s field engineers were applying for, and some were being promoted into, the role of contract representatives. The new role was a step up for the engineers. Once in that role, some had problems succeeding. These engineers were really good at the engineering competencies, but there was a gap when it came to the additional competencies they needed in their new role, mainly customer relations and business acumen.

Knowledge Work: First, Define Your Terms

Knowledge Work: First, Define Your Terms

Knowledge work consists of actions that are configured in response to the situation at hand. Knowledge workers must figure out what to do instead of simply carrying out prefigured routines. “Figuring out what to do” lies at the heart of an activity known as problem solving, and that is the subject of this and future columns. Much of what we performance improvement professionals do amounts to solving a class of problems known as “performance problems” whether of organizations, processes, systems, or human beings. In this column, I intend to do what the age-old counsel in the title of this column calls for; namely, define some terms that will be used throughout the remaining columns in this thread. In later columns, I will delve into the process of solving problems in more detail.

A CPT Consultant’s Impact in an Emerging Market

A CPT Consultant’s Impact in an Emerging Market

During the period between April 15, 2010, and July 14, 2013, Deloitte Consulting LLP provided consulting services to the Tax Administration of Kosovo (TAK) on a U.S. Agency for International Development (USAID) project. The overall objective of USAID’s Efficient and Sustainable Tax Administration of Kosovo Project was to strengthen capacities of the Tax Administration of Kosovo to improve voluntary taxpayer compliance; bring noncompliant taxpayers into the formal economy; implement tax laws and regulations in a fair and transparent manner; and improve revenue realization.

The Problem Solving Bases and the Logic for Covering Them

The Problem Solving Bases and the Logic for Covering Them

The problem solving process is frequently presented as a linear, by-the-numbers activity. I will readily agree that there is a certain degree of linearity to the process; for example, it’s probably unwise to propose or implement a solution until you’ve got a fix on the problem. But I also believe that there is a lot more jumping around than advocates of the linear approach would have us believe.