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Post Tagged with: "problem solver"

Knowledge Work: First, Define Your Terms

Knowledge Work: First, Define Your Terms

Knowledge work consists of actions that are configured in response to the situation at hand. Knowledge workers must figure out what to do instead of simply carrying out prefigured routines. “Figuring out what to do” lies at the heart of an activity known as problem solving, and that is the subject of this and future columns. Much of what we performance improvement professionals do amounts to solving a class of problems known as “performance problems” whether of organizations, processes, systems, or human beings. In this column, I intend to do what the age-old counsel in the title of this column calls for; namely, define some terms that will be used throughout the remaining columns in this thread. In later columns, I will delve into the process of solving problems in more detail.