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Post Tagged with: "Positive Change"

<em>Performance Improvement Journal:</em> September Issue

Performance Improvement Journal: September Issue

The September issue of the Performance Improvement journal starts with details on the adaptation of ISPI’s performance improvement standards and models in Rwanda in an effort to initiate a human and institutional development program to strengthen local government agencies and the civil society, explained by Steven Kelly and John Palmucci. The next article by Aurora Seguinot Cruz and Dwayne Dunn is a case study on improving customer satisfaction, quality, and performance involving a cable service provider and would be an insight for those practicing human performance technology (HPT).

ISPI SkillCast Webinar:<br/>How to Use HPT to Navigate the Gray Space for Positive Change

ISPI SkillCast Webinar:
How to Use HPT to Navigate the Gray Space for Positive Change

This session is about how to use 12 steps to influence decisions and collaborate with stakeholders for positive change