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Post Tagged with: "Performance Support"

Training Is Not Always the Answer: Designing Performance Support

Training Is Not Always the Answer: Designing Performance Support

When you are asked for a training solution, do not just agree! As we all know, training is often not the best solution. Stop and find out more about the problem to be solved and the results to be achieved. If the goal is for employees to correctly perform a task on the job, a performance support solution may be what is needed instead.

To Portal or Not to Portal?

To Portal or Not to Portal?

To have a learning portal–or not–is the latest quandary facing many companies. Today’s technology makes it possible for employees to access an abundance of learning resources to help them do their jobs. However, with more resources comes the potential for chaos.

I Need It Now! On-Demand Performance Support

I Need It Now! On-Demand Performance Support

According to the five moments of need model developed by Conner Gottfredson and Bob Mosher, there are specific points when learners need direct support to perform functions related to their jobs. This may occur as a new learner; as someone learning more; or as someone managing changes, problem solving when something goes wrong, or working to apply recently gained knowledge.

Putting the GAP-ACT Model to Work

Putting the GAP-ACT Model to Work

In last month’s column, I also promised to address how the GAP-ACT model can be put to use. In this month’s column, I will keep my promise by providing some general guidelines and by pointing you to some more in-depth sources.

Performance and Development

Performance and Development

In thinking about how learning and development needs to shift to accommodate this new day and age, I wondered why the term learning and development (let alone training and development) bothered me, and it is because I believe we need to shift from thinking about learning to thinking about performance. My first take was that training and development was not enough. Even learning and development is not enough. We need to focus on developing individual and team skills and contributions, but where does performance support fit?

PT Makeover: <br/>Even Smart Software Needs Performance Support!

PT Makeover:
Even Smart Software Needs Performance Support!

Although everyone was notified about the training session, many faculty members did not show up, either because they opposed Turnitin or simply because the training was scheduled at an inconvenient time.

Best Utilization of Performance Supports and Training for a New Class of Ships

Best Utilization of Performance Supports and Training for a New Class of Ships

How do we evaluate not just a single performance intervention, but rather a system of interventions involving the many ratings and all ranks of an entire ship’s crew?