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Post Tagged with: "performance solutions"

Training Is Not Always the Answer: Designing Performance Support

Training Is Not Always the Answer: Designing Performance Support

When you are asked for a training solution, do not just agree! As we all know, training is often not the best solution. Stop and find out more about the problem to be solved and the results to be achieved. If the goal is for employees to correctly perform a task on the job, a performance support solution may be what is needed instead.

Call for Strategic HPT: Shift in Focus from Performance Problems to Performance Opportunities

Call for Strategic HPT: Shift in Focus from Performance Problems to Performance Opportunities

Performance improvement professionals are familiar with the various guises of flagging performance–be it high employee turnover, decline in market share, customer complaints, and so on. By the same token, indicators that suggest an organization is performing are increased shareholder value, greater customer loyalty, higher returns per employee, ability to innovate, and efficient business processes, to name a few.

<em>Performance Improvement Quarterly 26(4)</em>

Performance Improvement Quarterly 26(4)

Welcome to another issue of Performance Improvement Quarterly (PIQ)! In this issue of PIQ, edited by Ingrid Guerra-López, PhD, we focus on a variety of influences of performance improvement factors. However, Dr. Guerra-López sums it up best with her well-delivered editor’s notes.