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Post Tagged with: "Performance Diagnosis"

Call for Strategic HPT: Shift in Focus from Performance Problems to Performance Opportunities

Call for Strategic HPT: Shift in Focus from Performance Problems to Performance Opportunities

Performance improvement professionals are familiar with the various guises of flagging performance–be it high employee turnover, decline in market share, customer complaints, and so on. By the same token, indicators that suggest an organization is performing are increased shareholder value, greater customer loyalty, higher returns per employee, ability to innovate, and efficient business processes, to name a few.

Skill Is Not Performance and Performance Diagnostics Is Not Easy

Skill Is Not Performance and Performance Diagnostics Is Not Easy

This concept is simple to understand but difficult to practice (what some might label as “common sense” but “not commonly practiced”). During the past few years, I have observed clients, performance-consulting managers, and practitioners oversimplify performance needs and inappropriately conclude identified problems to be only gaps in performer skills. Sadly, I have done this as well in my career and can understand how professionals can make these diagnostic mistakes.