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Post Tagged with: "PCT"

Knowledge Worker: “Where the heck are the schematics?”

Knowledge Worker: “Where the heck are the schematics?”

Imagine yourself as a technician who has just been asked to diagnose and repair a very large and complicated system that is not working properly. To your dismay, you learn that you will not be provided with any manuals, test equipment, or schematics of that system–the major tools of your trade. In addition, your access to its subsystems is limited and in some cases denied. In short, your hands are tied and your task is well-nigh impossible.

Knowledge Worker: SME as LCS

Knowledge Worker: SME as LCS

If you read last month’s column, you know that “SME” refers to “self-managed employee.” In the title of this month’s column, “LCS” stands for “living control system,” a term coined by William T. Powers. This column takes a look at SMEs as living control systems, and it uses a model of human behavior based on Powers’ perceptual control theory (PCT) to do so.