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Post Tagged with: "Optimization"

How Savvy Is Your Customer Care Team?

How Savvy Is Your Customer Care Team?

There is nothing new about how central your customers are to your organization’s bottom line and credibility. Not too long ago the customer care department within an organization was often regarded as a nonstrategic unit and was more likely to be outsourced to a developing nation that had a large English-speaking workforce and low hourly wages.

Register for a Workshop & Take Advantage of Your Time In Indy

Register for a Workshop & Take Advantage of Your Time In Indy

ISPI has a stellar line up of workshops being offered April 11-13, 2013, in Indianapolis, Indiana, at THE Performance Improvement Conference. As you know, our circle of performance improvement professionals have a lot to offer to those in the field. This is your opportunity to enhance your knowledge and enjoy a day or two of learning and networking with some of the best and brightest in the profession.

NEW in 2013: Developing an HR Optimization Plan

NEW in 2013: Developing an HR Optimization Plan

Do your human resources department transactions exceed organizational expectations? Does your transformational work cause internal groups to seek or resist your involvement? Do you have an optimization plan to guide your department as it evolves from where it is today to where you want to be?