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Post Tagged with: "Management"

A New Book By Glenn Hughes

A New Book By Glenn Hughes

The SMART goal framework is documented in more than 400 books, taught in countless workshops, and used by organizations around the world. It is popular, but it does not appear to be working. Half of American employees are unclear about what they are supposed to do at work, while 78% of employees are dissatisfied with the performance review process.

Knowledge Worker: That Other Mission Statement

Knowledge Worker: That Other Mission Statement

Because knowledge workers exercise a great deal of discretion in their work, it has become exceedingly important to management for knowledge workers to be energized and committed to the organization and to the work they do for it. In a word, they should be “engaged.”

Knowledge Worker: Taking Aim at Management Practices

Knowledge Worker: Taking Aim at Management Practices

One of the major issues in today’s world of work is often referred to as “engagement,” which refers to a supposed characteristic or quality of certain employees that accounts for why they go the extra mile, why they contribute more of their discretionary effort. We are told engaged employees work harder and they work smarter.

What Kind of Animal Am l? A Silly or a Serious Game of Crossover

What Kind of Animal Am l? A Silly or a Serious Game of Crossover

The pursuit and measurement of difference sometimes takes exotic forms. The most recent and unexpected version links us with animals, specifically with six–mongoose, lion, cheetah, elephant, giraffe, and crocodile.

Knowledge Work: What It’s All About

Knowledge Work: What It’s All About

For thousands of years, most work was manual work, that is, it was materials based, and working was a visible activity that entailed using one’s muscles more than one’s mind. Owing to its highly visible nature and its materials-base, manual work could be prefigured, that is, others could figure out what needed to be done and how, and then pay (or coerce) others to carry out these prefigured routines.

Performance “Magic”: Multidisciplinary Tools and Guaranteed Results

Performance “Magic”: Multidisciplinary Tools and Guaranteed Results

Reading many “new manager,” leadership development, or university management program descriptions, you would think they were aimed at people who never actually held a job.

What Do You Expect in Six Months? The World? Fireworks? Cartwheels? Flowers? A Bonus? A Promotion? Grow Up.

What Do You Expect in Six Months? The World? Fireworks? Cartwheels? Flowers? A Bonus? A Promotion? Grow Up.

There is a new breed of professionals currently working its way through and into the workforce that collectively acts like an emerging brand seeking to make its mark. Who are these highly visible and often attention-getting new gladiators?

Knowledge Worker: Change Management in a Nutshell

Knowledge Worker: Change Management in a Nutshell

Knowledge workers figure out what to do and then get it done. “Getting it done,” whatever that might be, involves changing things. Managing change, then, is an integral part of a knowledge worker’s job.

One Man, Two Conferences

One Man, Two Conferences

I’m fairly certain that I’m the only person who attended both THE Performance Improvement Conference #ISPI14 and the Global Scrum Gathering #SGNOLA this spring. I hold professional designations from both the International Society for Performance Improvement (CPT–Certified Performance Technologist) and the ScrumAlliance (CSPO–Certified Scrum Product Owner).

Performance Improvement Technology: How2Lead 2.0

Performance Improvement Technology: How2Lead 2.0

Along my travels through the digital realm of the Internet, I have discovered a useful app called “How2Lead.” It piqued my interest just with the title alone. I was not sure what to expect, so I gave it a shot and read the synopsis of the app and thought it would be a great app for the performance improvement community.

Knowledge Workers: Fixing those “Broken” Performance Appraisals

Knowledge Workers: Fixing those “Broken” Performance Appraisals

One of the oldest, best-known and most relied upon tools for managing human performance is the once-a-year or annual performance appraisal. Yet, there is a growing consensus that those systems are broken. In fact, they might be doing more harm than good. If you think they are just fine, I doubt there is much I could say that would convince you otherwise.

How Spiders and Snakes Help Guide Decision Making

How Spiders and Snakes Help Guide Decision Making

Have you or a client ever struggled when faced with a “decision-crossroad” with too many possibilities and no clear choices? During the 2014 ISPI conference in Indianapolis, please join us for a very special interactive session where we will introduce you to a dialogue decision process. We will use this interactive session to introduce tools (including spider diagrams and a snake model) that will give decision-making opportunities higher fidelity. It is guaranteed to be engaging and fun.

2013-2014 ISPI Research Priorities Stimulus Grants Call for Proposals

2013-2014 ISPI Research Priorities Stimulus Grants Call for Proposals

Performance improvement is both a field of inquiry and professional practice (Stolovitch & Keeps, 2006) that draws from a variety of disciplines and fields including economics, mathematics, management, operations research, programmed instruction, psychology, sociology, systems thinking and analysis (Brethower, 2008; Ferond, 2006; Rosenberg, Coscarelli, & Smith Hutchinson, 1999; Stolovitch & Keeps, 1999).

<em>Performance Improvement Quarterly 26(4)</em>

Performance Improvement Quarterly 26(4)

Welcome to another issue of Performance Improvement Quarterly (PIQ)! In this issue of PIQ, edited by Ingrid Guerra-López, PhD, we focus on a variety of influences of performance improvement factors. However, Dr. Guerra-López sums it up best with her well-delivered editor’s notes.

Scrapping Your Performance Management System?

Scrapping Your Performance Management System?

How do you manage people and teams to achieve their best performance? Well, more than likely, you use a performance management system established to produce a good quality product and service while achieving a strong profit margin. However, these types of systems usually refer to people in a numeric manner: “That’s Jane Smith, she ranked ninth in all her areas of performance last year.” I am not sure what these kinds of performance metrics say about Jane’s performance or what she is truly capable of achieving, but far too often we go through this process twice a year in our organizations and that is what we call our performance management system.

Real-Time Performance Decisions

Real-Time Performance Decisions

How often have you found yourself attending a course, learning new skills and knowledge that you were very excited about sharing with your organization? You had great intentions to start applying these new skills to help improve your performance and the performance of your team. You share your new knowledge with your team, and people start applying the new skills. You feel what you have just learned is translating into value for your organization.

Keeping Up–Performance Improvement Quarterly 26(2)

Keeping Up–Performance Improvement Quarterly 26(2)

Performance Improvement Quarterly is a peer-reviewed journal created to stimulate professional discussion in the field and to advance the discipline of human performance technology (HPT) through publishing scholarly works. Our current issue, “Keeping Up,” is guest edited by Karen L. Medsker, PhD. She explores five of PIQ’s most influential articles from the past, all related to instruction and mentoring, and the authors have provided research updates on their topics.

A Letter to Mr. Taylor

I hope this letter finds you in good spirits and receptive to some new insights regarding “Scientific Management.” I am writing because there have been many changes in the world of work and working since you set out to study work, worker, and working in a scientific way.

How to Improve Working Capital Management

How to Improve Working Capital Management

Working capital management refers to the management of current or short-term assets and short-term liabilities.

Oh Her? She’s New: A Lesson in Attitude and Performance

Oh Her? She’s New: A Lesson in Attitude and Performance

Part of any management, leadership, and employee motivation speech, is the common theme that people’s performance is influenced by their attitude.