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Post Tagged with: "Improving Productivity"

Knowledge Worker: Two Keys to Improving Productivity Through Training

Knowledge Worker: Two Keys to Improving Productivity Through Training

I was working on a project for a client when I was asked to take a look at one of the inquiry handling units. It was the correspondence unit, charged with replying to written inquiries. I was asked to take a look to see if there were any obvious ways of making it more efficient. The cost of handling written inquiries was many times the cost of handling a telephone inquiry, and the division director wanted to see if anything could be done to reduce those costs.