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Post Tagged with: "Gilbert"

Knowledge Worker: Worthy Performance and the Actions-Outcomes Matrix

Knowledge Worker: Worthy Performance and the Actions-Outcomes Matrix

This month’s column focuses on the actions-outcomes matrix. It is a tool for thinking about and examining what Tom Gilbert called “worthy performance.” The matrix suggests four basic kinds of performance issues. Let’s begin by reviewing “worthy performance.”

Performance Improvement Technology: Gilbert App

Performance Improvement Technology: Gilbert App

New technology column! Quickly assess your organization’s human performance issues using Dr. Thomas F. Gilbert’s Behavior Engineering Model App.

Tales From the Field: Reaching the Quality Benchmark—Case Study

Tales From the Field: Reaching the Quality Benchmark—Case Study

MedTech requested a team of three Boise State University graduate students to conduct a needs assessment to identify areas where interventions could help all MTs both improve and maintain their overall quality scores.

Performance Thinking: Making Performance Improvement Simple?

Performance Thinking: Making Performance Improvement Simple?

While the Six Boxes approach is simple, its applications are not always easy. It’s often difficult for people to shift their focus from behavior to work outputs (accomplishments), and we try everything we can during the coaching portions of our Six Boxes programs to facilitate that transition.