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Post Tagged with: "Gaps"

Improving Workplace Performance

Improving Workplace Performance

Too often we make things harder than they really are. Improving workplace performance should start with a clear definition of the problem in terms of the present and desired levels of performance. This performance gap should be supplemented by setting a reasonable goal that serves as a milestone, tracking our progress in closing the gap.

Third-Party Performance Appraisal; Three Stages

Third-Party Performance Appraisal; Three Stages

Many years ago when I and my mischievous associates were HR consultants to different companies, we engaged on the side in a number of unofficial information-gathering games (now perhaps called research). One of our favorites was to run a pool on which manager held the longest record for avoiding having to do performance evaluations.

The GAP-ACT Model of Human Behavior and Performance

The GAP-ACT Model of Human Behavior and Performance

From time to time I fancy myself a toolmaker to knowledge workers. By “tool” I mean any device that assists the worker in doing the work. One of the more common classes of tools used by many knowledge workers are the models, diagrams, and schematics they use to represent the phenomena with which they grapple.

<em>Performance Improvement</em> Journal: January Issue

Performance Improvement Journal: January Issue

Welcome to the January issue of the Performance Improvement journal (PIJ). This issue of the journal, edited by James Pershing, CPT, PhD, is the kickoff to a new year in performance improvement. And, we would like to take this opportunity to wish you a happy and productive 2014.

Bridging the Gap between Ends and Means: The Role of Strategy—Part 1

Bridging the Gap between Ends and Means: The Role of Strategy—Part 1

My next two columns present a paper that addresses the subject of strategy from different perspectives. The paper is one of several occasional papers I prepared while head of strategic planning and management services at Educational Testing Service. It examines various definitions and meanings of the term strategy and related terms (e.g., policy, tactics, ends and means). Its purpose was and is to clarify and make those terms more useful.

Five Kinds of Gaps and What to Do about Them

Five Kinds of Gaps and What to Do about Them

A generally accepted notion in the world of work is that a problem exists when there is a gap between what is and what should be that requires action but the action to take is not immediately apparent. In other words, there is uncertainty regarding action; hence, the view of problem solving as a matter of figuring out what to do.

Immersive Learning Simulations: Cutting Through the Hype

Immersive Learning Simulations: Cutting Through the Hype

Immersive learning simulations (ILSs) can be powerful and effective tools for helping knowledge workers build the knowledge and skills they need to make decisions and solve complex problems.