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Post Tagged with: "Employee"

Promotions and Popularity Contests at Work: “It’s a Farce!”

Promotions and Popularity Contests at Work: “It’s a Farce!”

Employees are basically inert–content to do as little as they can to get by–and no more. We cannot count on their motivation for self-improvement and performance improvement. So, by default, we have to be the motivator, but cleverly and indirectly so they do not suspect manipulation. So kill with kindness; use the carrot, not the stick. Do not just talk about excellence, but give examples of such excellence by employees like them and the rewards that come with achievements.

How to Improve Customer Satisfaction and Profitability Using a People-Centric Approach

How to Improve Customer Satisfaction and Profitability Using a People-Centric Approach

It is essential for leaders to understand that customer service is the lifeblood of their business.