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Post Tagged with: "customers"

How Savvy Is Your Customer Care Team?

How Savvy Is Your Customer Care Team?

There is nothing new about how central your customers are to your organization’s bottom line and credibility. Not too long ago the customer care department within an organization was often regarded as a nonstrategic unit and was more likely to be outsourced to a developing nation that had a large English-speaking workforce and low hourly wages.

Stakeholders Beyond the Customers: The Customer Is King (Not)

Stakeholders Beyond the Customers: The Customer Is King (Not)

Are we willing to meet the customer’s requirements at any cost? There are a very complex set of Stakeholders beyond the Customers