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Post Tagged with: "Customer Service"

How Strong Are Your Organization’s Performance Habits?

How Strong Are Your Organization’s Performance Habits?

It is often said that humans are creatures of habit. Habits are so ingrained in our daily routines that we often do not think about what we are doing–we just do it. Good habits can be very powerful; they can move us from a place of wanting something to a place of achieving.

Designing Motivating Learning

Designing Motivating Learning

Many believe that what truly and deeply motivates the workforce is money. Although part of the equation, money is not enough to engage employees and create a desire to improve on productivity. It is not enough to create an agile and transformative workplace with the ability for product innovation, market expansion and improved customer service.

Oh Her? She’s New: A Lesson in Attitude and Performance

Oh Her? She’s New: A Lesson in Attitude and Performance

Part of any management, leadership, and employee motivation speech, is the common theme that people’s performance is influenced by their attitude.

How to Improve Customer Satisfaction and Profitability Using a People-Centric Approach

How to Improve Customer Satisfaction and Profitability Using a People-Centric Approach

It is essential for leaders to understand that customer service is the lifeblood of their business.