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Post Tagged with: "Book Review"

<i>Performance Improvement</i> Journal: February Issue

Performance Improvement Journal: February Issue

Take a look at this issue–it is filled with learning materials, tools, models, visuals, tips, tricks, and reviews that will keep you striving for excellence. Below you will find the titles, authors, and abstracts in the current issue of PIJ available for download via the Wiley Online Library.

<em>Performance Improvement Journal:</em> September Issue

Performance Improvement Journal: September Issue

The September issue of the Performance Improvement journal starts with details on the adaptation of ISPI’s performance improvement standards and models in Rwanda in an effort to initiate a human and institutional development program to strengthen local government agencies and the civil society, explained by Steven Kelly and John Palmucci. The next article by Aurora Seguinot Cruz and Dwayne Dunn is a case study on improving customer satisfaction, quality, and performance involving a cable service provider and would be an insight for those practicing human performance technology (HPT).

<em>Performance Improvement Journal:</em> April Issue

Performance Improvement Journal: April Issue

Welcome to the April issue of the Performance Improvement journal (PIJ). In this issue, Dr. Pershing explores three knowledge-building and informative case studies, an updated performance improvement model, and a review of a great book.

Book Review: Performance-Based Certification–How to Design a Valid, Defensible, Cost-Effective Program

Book Review: Performance-Based Certification–How to Design a Valid, Defensible, Cost-Effective Program

I reviewed this book through the lens of more than 37 years in emergency services, specifically the fire service. Certifications are a significant part of the fire service, as opposed to degrees from institutions of higher learning. Hale’s book hits a home run by providing us with a long-awaited reference book about the nuts and bolts of performance-based certification.