Advertisement


Post Tagged with: "and Larissa Catcott"

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Best Technical Consulting (BTC), an information technology (IT) consulting firm based in Missoula, Montana, has been providing help desk support to its clients since the company was founded in 2002. In January 2011, BTC began outsourcing a portion of client help desk inquiries to streamline operations. To date, the help desk functions as an integral part of a full complement of IT services offered by the company, providing superior and timely support and expertise to clients dealing with a wide variety of technical problems.