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Post Tagged with: "Alan Ramias"

The Sin of Pride

The Sin of Pride

In the course of many years of consulting work, I have developed a pet peeve about how some of my colleagues view their role and their expertise. I first realized this when one of my peers hauled in a monumental stash of data and models about a client. She had done a first-rate job of finding and modeling the details of how this particular business worked, so much so that one of our partners said, “You know more about that business than the people working there!”

Remembering Geary Rummler

Remembering Geary Rummler

While listening to a friend recount the ups and downs of his marriage, through the dark days of a near-divorce to a dramatic reconciliation, Geary seemed to be doodling on a piece of paper. Then he showed us a flowchart that traced the journey of that marriage. The map had all the major phases, steps and decisions, from initial inputs to final output. (The friend was astonished, or maybe a little blown away at having his life reduced to a diagram, but he pocketed that piece of paper.)