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Post Tagged with: "Actions"

Knowledge Workers: Solution Paths: Getting from Here to There

Knowledge Workers: Solution Paths: Getting from Here to There

It is well and truly said that “We stand on the shoulders of giants.” All that we achieve or accomplish is built on a foundation laid by those who have gone before us. Nowhere is this truer than in my own case, and I would like to begin this column by acknowledging two sets of giants to whom I owe a great deal–and to whom this column owes a great deal.

Knowledge Worker: Worthy Performance and the Actions-Outcomes Matrix

Knowledge Worker: Worthy Performance and the Actions-Outcomes Matrix

This month’s column focuses on the actions-outcomes matrix. It is a tool for thinking about and examining what Tom Gilbert called “worthy performance.” The matrix suggests four basic kinds of performance issues. Let’s begin by reviewing “worthy performance.”

Knowledge Worker: The Performance Sweet Spot

Knowledge Worker: The Performance Sweet Spot

When goals are matched by appropriate actions, there is alignment between the two. When conditions are conducive to performing as expected, there is support for those actions. When the performer receives accurate, timely feedback about progress and achievement, control of performance is enabled.

Knowledge Worker: “Where the heck are the schematics?”

Knowledge Worker: “Where the heck are the schematics?”

Imagine yourself as a technician who has just been asked to diagnose and repair a very large and complicated system that is not working properly. To your dismay, you learn that you will not be provided with any manuals, test equipment, or schematics of that system–the major tools of your trade. In addition, your access to its subsystems is limited and in some cases denied. In short, your hands are tied and your task is well-nigh impossible.