Category: Tales from the Field
Tales from the Field:
Improving Interviewing Skills for Affordable Housing Providers
A federal housing compliance contractor, ABC-Contractors (a pseudonym), was seeking a way to improve information gathered from applicants for U. S. Housing and Urban Development (HUD) affordable housing subsidies.
Tales from the Field:
Evaluating a Consulting Methodology Training Program
A team of two graduate students from Boise State University conducted a summative evaluation of SmartStart to determine whether its desired outcomes have been achieved.
Tales from the Field:
Using the BEM for Performance Analysis at a Technology Company
We discovered that the average sales agent stays in that role for less than two years, in part, because Company X actively promotes sales people to management.
Tales from the Field:
Optimizing the SOP — Subtleties of Kinesthetic Performance
The instructional design team, made up of graduate students at Boise State University, conducted a performance and cause analysis and found that the FASs regularly followed the SOP but that they often had difficulty with certain steps.
Tales From the Field:
What Do We Know About Truth in the Practice of Performance Improvement?
In any field of study – whether it be focused on application, dedicated to research or a combination of the two – one thing is common: an orientation toward truth.
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