Category: Tales from the Field
Tales from the Field Rounding the Bases: A Story of Full-Cycle Instructional Design for The Sports Bar
The Sports Bar (pseudonym) is a publicly traded, international company with over 800 restaurant locations. It specializes in chicken wings, beer, and televising sporting events. The Sports Bar has approximately 20,000 employees and is headquartered in the Midwest region of the United States.
Tales from the Field: Making Service Standards Real for Families in Need
By Stephanie Clark, Amanda Collins, Julie Kwan, and Allison Sesnon Tales from the Field, a monthly column, consists of reports of evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Instructional and Performance Technology department. Introduction In the fall of 2011, the Lean on Me Charity (LoMC; [...]
Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI
Best Technical Consulting (BTC), an information technology (IT) consulting firm based in Missoula, Montana, has been providing help desk support to its clients since the company was founded in 2002. In January 2011, BTC began outsourcing a portion of client help desk inquiries to streamline operations. To date, the help desk functions as an integral part of a full complement of IT services offered by the company, providing superior and timely support and expertise to clients dealing with a wide variety of technical problems.
Tales from the Field: An Evaluation of Presentation Skills Instruction
Pepin Distributing Company (PDC) is the Tampa Bay area’s largest total beverage distributor. Incorporated in 1963, the company sells and markets a diverse portfolio of beverage products, including beer, bottled water, carbonated and energy drinks, liquor, and wine. PDC’s account managers (AMs) provide the direct interface with customers and are the primary drivers of product sales.
Tales from the Field: Conducting a Needs Assessment for Craft Beer Sales
Pepin Distributing Company sells and markets a diverse portfolio of products, including beer, bottled water, and energy drinks. They take pride in the tremendous variety and choices of beer for retailers as well as being able to efficiently deliver these products.
Tales From the Field: A Needs Assessment on Quality Control and Performance Issues at a Manufacturing Company
Our needs assessment incorporated elements of both a knowledge and skills assessment and job and task analysis (Gupta, Sleezer & Russ-Eft, 2007) and used Gilbert’s Behavior Engineering Model (BEM; 1996) and Langdon’s Language of Work (LOW; 2000).
Tales from the Field: Dispensing Advice on the Line
Biotech+ (a pseudonym) is a global biotech company that manufactures reagents for life sciences research. It has grown from a small and specialized operation to an international company that produces a wide variety of products. While this expansion has rendered the company very profitable, rapid growth has also exposed deficiencies that have led to performance problems.
Tales From the Field: Evaluating a Process Equipment Training Program for a Biotech Company
Evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Instructional and Performance Technology department.
Tales from the Field: Closing a Gap in Performance for Supervisors
Closing gaps in supervisor performance at a global logistics company. An evidence-based performance improvement practice report presented by Boise State graduate students, alumni, and faculty.
Tales from the Field: Needs Assessment for a Fast Growing Global Training and Consulting Organization
The completion of the current sales training model is somewhat predictive of a salesperson’s long-term success with the company, data indicates that it is not predictive of first year success.
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