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Category: Tales from the Field

Case Study Evaluating a Competitive Soccer Club’s College Advisory Program

Case Study Evaluating a Competitive Soccer Club’s College Advisory Program

In the fall of 2013, Total Vision Soccer Club (TVSC; a pseudonym), a competitive youth soccer club, requested an evaluation of their College Advisory Program (CAP) to verify whether the program aids players in finding the best college fit based on their needs and to determine key areas of improvement. Through the game of soccer, TVSC offers a variety of opportunities for youth players, ages 2-19, with a focus on having fun, developing skills, and providing players with competitive playing opportunities.

Needs Assessment Case Study: Preserving Patient Safety

Needs Assessment Case Study: Preserving Patient Safety

Tales from the Field, a monthly column, consists of reports of evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Organizational Performance and Workplace Learning Department. As a part of Dr. Don Winiecki’s Needs Assessment class at Boise State University, our student team conducted a needs assessment for Holy Medical Center (pseudonym). This case study describes the process we used to conduct the assessment.

Tales from the Field: Case Study Evaluating a High School Associated Student Body Program

Tales from the Field: Case Study Evaluating a High School Associated Student Body Program

In the spring of 2013, administrative staff at Wize High School (WHS) (a pseudonym) requested an evaluation of its Associated Student Body (ASB) program be conducted for the 2012-2013 school year to determine if the operations the ASB uses for planning and implementing school-sponsored activities have a positive impact on the ASB student officers, the WHS student body, Wize High School, and the local community. Wize High School is an independent, tuition-free, public charter school located in the northwest region of the United States. The school serves students in kindergarten through 12th grade.

Tales from the Field</br> Rounding the Bases: A Story of Full-Cycle Instructional Design for The Sports Bar

Tales from the Field
Rounding the Bases: A Story of Full-Cycle Instructional Design for The Sports Bar

The Sports Bar (pseudonym) is a publicly traded, international company with over 800 restaurant locations. It specializes in chicken wings, beer, and televising sporting events. The Sports Bar has approximately 20,000 employees and is headquartered in the Midwest region of the United States.

Tales from the Field: Making Service Standards Real for Families in Need

Tales from the Field: Making Service Standards Real for Families in Need

By Stephanie Clark, Amanda Collins, Julie Kwan, and Allison Sesnon Tales from the Field, a monthly column, consists of reports of evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Instructional and Performance Technology department. Introduction In the fall of 2011, the Lean on Me Charity (LoMC; […]

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Best Technical Consulting (BTC), an information technology (IT) consulting firm based in Missoula, Montana, has been providing help desk support to its clients since the company was founded in 2002. In January 2011, BTC began outsourcing a portion of client help desk inquiries to streamline operations. To date, the help desk functions as an integral part of a full complement of IT services offered by the company, providing superior and timely support and expertise to clients dealing with a wide variety of technical problems.

Tales from the Field: An Evaluation of Presentation Skills Instruction

Tales from the Field: An Evaluation of Presentation Skills Instruction

Pepin Distributing Company (PDC) is the Tampa Bay area’s largest total beverage distributor. Incorporated in 1963, the company sells and markets a diverse portfolio of beverage products, including beer, bottled water, carbonated and energy drinks, liquor, and wine. PDC’s account managers (AMs) provide the direct interface with customers and are the primary drivers of product sales.

Tales from the Field: Conducting a Needs Assessment for Craft Beer Sales

Tales from the Field: Conducting a Needs Assessment for Craft Beer Sales

Pepin Distributing Company sells and markets a diverse portfolio of products, including beer, bottled water, and energy drinks. They take pride in the tremendous variety and choices of beer for retailers as well as being able to efficiently deliver these products.

Tales From the Field: A Needs Assessment on Quality Control and Performance Issues at a Manufacturing Company

Tales From the Field: A Needs Assessment on Quality Control and Performance Issues at a Manufacturing Company

Our needs assessment incorporated elements of both a knowledge and skills assessment and job and task analysis (Gupta, Sleezer & Russ-Eft, 2007) and used Gilbert’s Behavior Engineering Model (BEM; 1996) and Langdon’s Language of Work (LOW; 2000).

Tales from the Field: Dispensing Advice on the Line

Tales from the Field: Dispensing Advice on the Line

Biotech+ (a pseudonym) is a global biotech company that manufactures reagents for life sciences research. It has grown from a small and specialized operation to an international company that produces a wide variety of products. While this expansion has rendered the company very profitable, rapid growth has also exposed deficiencies that have led to performance problems.

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