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Category: Tales from the Field

Tales from the Field:</br>Case Study: Evaluation of a New Employee Orientation Program

Tales from the Field:
Case Study: Evaluation of a New Employee Orientation Program

Established in October 1978, Matrix Inc. (a pseudonym) is a global leader in the semiconductor industry. Matrix designs, builds, and sells memory devices that are used in consumer and business products like computers, tablets, smartphones, servers, and automobiles.

Tales From the Field:  A Case Study: An Evaluation of the Coast Guard’s Bering Sea Ship Rider Program

Tales From the Field: A Case Study: An Evaluation of the Coast Guard’s Bering Sea Ship Rider Program

One of the U.S. Coast Guard’s statutory missions is Living Marine Resource Protection. Coast Guard maritime law enforcement personnel conduct at-sea boardings of fishing vessels to verify compliance with federal law, protecting the long-term sustainability of the $24 billion domestic fishing industry.

A Needs Assessment of ITSS Inc. Career Development Opportunities

A Needs Assessment of ITSS Inc. Career Development Opportunities

ITSS Inc. (a pseudonym) is a leading provider of IT solutions and services across North America. ITSS offers a career development program with a wide range of tools and resources that employees can leverage to drive their own career development. Direct managers aim to support their employees by setting clear expectations, providing ongoing feedback, helping identify development opportunities, and acting as coaches or mentors for the employees when needed.

Tales from the Field: The Retiree Services Program

Tales from the Field: The Retiree Services Program

Military retirees, as part of the greater military family, remain capable of making lifelong contributions to the organization they once served. To ensure their continued readiness and support, retirees must be kept apprised of relevant changing programs, services, and policies that affect the greater retirement community.

Tales From the Field: </br>E-Book Computer Training—Evaluating a Small Training Program

Tales From the Field:
E-Book Computer Training—Evaluating a Small Training Program

By Robbie Proulx and Tiffany Smith Tales from the Field, a monthly column, consists of reports of evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Organizational Performance and Workplace Learning department. The Challenge of the E-Book Here is a quick question: How many personal smart devices […]

Tales from the Field</br>Learning the Ropes of Program Evaluation: A Case Study

Tales from the Field
Learning the Ropes of Program Evaluation: A Case Study

The program we evaluated was a graduate student retreat program provided by Transdisciplinary Work in Climate and Agriculture (TWCA; a pseudonym). TWCA is a five‐year research project comprised of an interdisciplinary group of scientists and other researchers from several different universities in the United States. Graduate students are an integral part of the TWCA project. They contribute to research for TWCA at the same time that they take coursework in their area of study and work on research for their own thesis or dissertation.

Case Study Evaluating a Competitive Soccer Club’s College Advisory Program

Case Study Evaluating a Competitive Soccer Club’s College Advisory Program

In the fall of 2013, Total Vision Soccer Club (TVSC; a pseudonym), a competitive youth soccer club, requested an evaluation of their College Advisory Program (CAP) to verify whether the program aids players in finding the best college fit based on their needs and to determine key areas of improvement. Through the game of soccer, TVSC offers a variety of opportunities for youth players, ages 2-19, with a focus on having fun, developing skills, and providing players with competitive playing opportunities.

Needs Assessment Case Study: Preserving Patient Safety

Needs Assessment Case Study: Preserving Patient Safety

Tales from the Field, a monthly column, consists of reports of evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Organizational Performance and Workplace Learning Department. As a part of Dr. Don Winiecki’s Needs Assessment class at Boise State University, our student team conducted a needs assessment for Holy Medical Center (pseudonym). This case study describes the process we used to conduct the assessment.

Tales from the Field: Case Study Evaluating a High School Associated Student Body Program

Tales from the Field: Case Study Evaluating a High School Associated Student Body Program

In the spring of 2013, administrative staff at Wize High School (WHS) (a pseudonym) requested an evaluation of its Associated Student Body (ASB) program be conducted for the 2012-2013 school year to determine if the operations the ASB uses for planning and implementing school-sponsored activities have a positive impact on the ASB student officers, the WHS student body, Wize High School, and the local community. Wize High School is an independent, tuition-free, public charter school located in the northwest region of the United States. The school serves students in kindergarten through 12th grade.

Tales from the Field</br> Rounding the Bases: A Story of Full-Cycle Instructional Design for The Sports Bar

Tales from the Field
Rounding the Bases: A Story of Full-Cycle Instructional Design for The Sports Bar

The Sports Bar (pseudonym) is a publicly traded, international company with over 800 restaurant locations. It specializes in chicken wings, beer, and televising sporting events. The Sports Bar has approximately 20,000 employees and is headquartered in the Midwest region of the United States.

Tales from the Field: Making Service Standards Real for Families in Need

Tales from the Field: Making Service Standards Real for Families in Need

By Stephanie Clark, Amanda Collins, Julie Kwan, and Allison Sesnon Tales from the Field, a monthly column, consists of reports of evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Instructional and Performance Technology department. Introduction In the fall of 2011, the Lean on Me Charity (LoMC; […]

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Tales from the Field: Evaluating a Small IT Business Help Desk Program, Including a ROI

Best Technical Consulting (BTC), an information technology (IT) consulting firm based in Missoula, Montana, has been providing help desk support to its clients since the company was founded in 2002. In January 2011, BTC began outsourcing a portion of client help desk inquiries to streamline operations. To date, the help desk functions as an integral part of a full complement of IT services offered by the company, providing superior and timely support and expertise to clients dealing with a wide variety of technical problems.

Tales from the Field: An Evaluation of Presentation Skills Instruction

Tales from the Field: An Evaluation of Presentation Skills Instruction

Pepin Distributing Company (PDC) is the Tampa Bay area’s largest total beverage distributor. Incorporated in 1963, the company sells and markets a diverse portfolio of beverage products, including beer, bottled water, carbonated and energy drinks, liquor, and wine. PDC’s account managers (AMs) provide the direct interface with customers and are the primary drivers of product sales.

Tales from the Field: Conducting a Needs Assessment for Craft Beer Sales

Tales from the Field: Conducting a Needs Assessment for Craft Beer Sales

Pepin Distributing Company sells and markets a diverse portfolio of products, including beer, bottled water, and energy drinks. They take pride in the tremendous variety and choices of beer for retailers as well as being able to efficiently deliver these products.

Tales From the Field: A Needs Assessment on Quality Control and Performance Issues at a Manufacturing Company

Tales From the Field: A Needs Assessment on Quality Control and Performance Issues at a Manufacturing Company

Our needs assessment incorporated elements of both a knowledge and skills assessment and job and task analysis (Gupta, Sleezer & Russ-Eft, 2007) and used Gilbert’s Behavior Engineering Model (BEM; 1996) and Langdon’s Language of Work (LOW; 2000).

Tales from the Field: Dispensing Advice on the Line

Tales from the Field: Dispensing Advice on the Line

Biotech+ (a pseudonym) is a global biotech company that manufactures reagents for life sciences research. It has grown from a small and specialized operation to an international company that produces a wide variety of products. While this expansion has rendered the company very profitable, rapid growth has also exposed deficiencies that have led to performance problems.

Tales From the Field: </br>Evaluating a Process Equipment Training Program for a Biotech Company

Tales From the Field:
Evaluating a Process Equipment Training Program for a Biotech Company

Evidence-based performance improvement practice and advice, presented by graduate students, alumni, and faculty of Boise State University’s Instructional and Performance Technology department.

Tales from the Field: Closing a Gap in Performance for Supervisors

Tales from the Field: Closing a Gap in Performance for Supervisors

Closing gaps in supervisor performance at a global logistics company. An evidence-based performance improvement practice report presented by Boise State graduate students, alumni, and faculty.

Tales from the Field: Needs Assessment for a Fast Growing Global Training and Consulting Organization

Tales from the Field: Needs Assessment for a Fast Growing Global Training and Consulting Organization

The completion of the current sales training model is somewhat predictive of a salesperson’s long-term success with the company, data indicates that it is not predictive of first year success.

Tales from the Field: Evaluating a Program That Helps Professors Teach

Tales from the Field: Evaluating a Program That Helps Professors Teach

Boise State University’s Center for Teaching and Learning asked for an evaluation of the BSTS program to determine if the goals of the program had been realized and if there were any opportunities for improvement.