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Category: Articles

What Happened to Mental Toughness in the Workplace?

What Happened to Mental Toughness in the Workplace?

: I sometimes find myself smiling at these types of motivational quotes. Kept in context, they can serve as a source of motivation and perspective when we incur challenges in our lives. I have been fortunate in both my professional and athletic life to have learned firsthand what it takes to be world-class, and how to put in your best performance each and every day.

Guaranteed Success: A Roadmap for Minimizing Sales Training Effectiveness in Start-Ups

Guaranteed Success: A Roadmap for Minimizing Sales Training Effectiveness in Start-Ups

Start-ups lose billions of dollars each year due to ineffective sales practices, ineffective sales learning design, and ineffective sales training delivery. The reasons are clear and the solution is simple.

Leadership Insights from the Pan Am Games

Leadership Insights from the Pan Am Games

Performance…it seems these days this word tends to be on most people’s minds–whether in business, politics, or, yes, even sports. Performance is one of those terms that has become generic in our culture. In most organizations, performance usually falls somewhere in the area of performance management systems, operational efficiencies, and productivity.

ISPI “In Service to” the World

ISPI “In Service to” the World

Is there a difference between “to serve” and “in service to”? As an active duty military member, I serve our nation. Am I “in service to” our nation? I get paid, I receive benefits, I have a retirement plan. As a psychotherapist, my wife serves Postpartum Support International as a volunteer regional coordinator.

The Perks of Association Credentialing

The Perks of Association Credentialing

Association credentialing programs are good for business, says new research from the ASAE Foundation. These programs are serving a wide range of stakeholders with a wide range of benefits. An association credential can be a career booster for the professional who holds it, conveying prestige and signaling the holder’s knowledge and expertise. But administering a credentialing program is no easy task for the association that runs it.

Training Is Not Always the Answer: Designing Performance Support

Training Is Not Always the Answer: Designing Performance Support

When you are asked for a training solution, do not just agree! As we all know, training is often not the best solution. Stop and find out more about the problem to be solved and the results to be achieved. If the goal is for employees to correctly perform a task on the job, a performance support solution may be what is needed instead.

Responses to Being Fired, Axed, Dropped, Laid Off, Let Go, Separated, Canned, Terminated, Pink-Slipped, Redundant, Downsized, and so on

Responses to Being Fired, Axed, Dropped, Laid Off, Let Go, Separated, Canned, Terminated, Pink-Slipped, Redundant, Downsized, and so on

There is no nice or humane way to fire anyone. Of course, there are some adjustments that would make it less mean-spirited and heartless: do not use robocall; do not hide the dastardly deed by making it past working hours; be less mechanical, legalistic, and cold in communicating the unhappy news; and instruct the security guards not to treat and escort the employee as a stapler-stealing criminal to the parking lot.

Invitation to Participate in a Study:  The State of HPT Practice in the Small and Medium Size Business Sector

Invitation to Participate in a Study: The State of HPT Practice in the Small and Medium Size Business Sector

I am working on a doctoral dissertation entitled, “The State of Human Performance Technology (HPT) Practice in the Small and Medium Size Business (SMB) Sector: An Exploratory Study.”

Flow State–Creating Optimal Workplace Experiences

Flow State–Creating Optimal Workplace Experiences

I recently read that Accenture will abandon their annual performance review system in place of a more fluid system that provides timely feedback to people. The replacement of traditional performance review programs has become a growing trend in recent years for many organizations; and as professionals working in the area of human performance, this is a great opportunity to help shape the future of workplace performance.

Invitation to Participate in a Study: The Business of Informal Learning–A Survey of Instructional Design and Performance Improvement Practitioners

Invitation to Participate in a Study: The Business of Informal Learning–A Survey of Instructional Design and Performance Improvement Practitioners

As a practitioner, what are your perceptions and practices of informal workplace learning? If you have any ideas, we invite you to participate in a study.

To Portal or Not to Portal?

To Portal or Not to Portal?

To have a learning portal–or not–is the latest quandary facing many companies. Today’s technology makes it possible for employees to access an abundance of learning resources to help them do their jobs. However, with more resources comes the potential for chaos.

What Organizational Performance Skills Did You Learn at Summer Camp?

What Organizational Performance Skills Did You Learn at Summer Camp?

With summertime here,, many of you may have sent your children to summer camp for the first time, or maybe you are thinking back to your youth, remembering those weeks you spent at camp.

Invitation to Participate in a Study: What Is an Effective, Sustainable 360-Degree Feedback Program?

Invitation to Participate in a Study: What Is an Effective, Sustainable 360-Degree Feedback Program?

Do you have 10 or more years of experience in human performance improvement, human performance technology, performance engineering, human performance enhancement, human resource management, or performance consulting?

Ethical Principles: A Personal Guide

Ethical Principles: A Personal Guide

After researching the topic of ethics, it became clear that my assumptions that everyone knew, or should know, what is good or bad could not have been more wrong. For performance improvement professionals, several organizations have codes of ethics, principles, or guidelines to act as a “code of honor.”

Marketing CPT: An Indirect, Macro-level Approach

Marketing CPT: An Indirect, Macro-level Approach

Marketing the Certified Performance Technologist (CPT) program is necessary for sustaining the ISPI CPT program, and CPT practitioners need to do their part. At the micro-level, CPT practitioners market the program by displaying the CPT credentials after their name, informally discussing the program with clients, and promoting CPT within their own organizations.

ISPI’s CPT-Only Meeting–Good Times, Good Learning, Good Crowd!

ISPI’s CPT-Only Meeting–Good Times, Good Learning, Good Crowd!

During the CPT-only meeting held during this year’s ISPI conference, an interactive two-hour program featured veteran CPTs sharing their wisdom and experience about how to market the value of the CPT credential to business partners and client organizations.

Do Social Relationships Affect Organizational Performance?

Do Social Relationships Affect Organizational Performance?

Our “social relations” or our “circle of influence,” as it is now commonly referred to, can greatly impede or accelerate personal and team performance.

Too Small to Succeed? Options for Minnows

Too Small to Succeed? Options for Minnows

Myths are wonderful. Their capacity to beguile and deceive seems endless. Of all the fables we nourish, none perhaps matches that of instant fame and riches.

What Technology Failures Can Teach Us About Supporting Our Human Capital

What Technology Failures Can Teach Us About Supporting Our Human Capital

It may seem strange, but I trace the origins of my drive to make explicit an organization’s culture of quality to a hardware failure my university experienced during my undergraduate study.

The Perks of Association Credentialing

The Perks of Association Credentialing

Association credentialing programs are good for business, says new research from the ASAE Foundation. These programs are serving a wide range of stakeholders with a wide range of benefits. An association credential can be a career booster for the professional who holds it, conveying prestige and signaling the holder’s knowledge and expertise. But administering a credentialing program is no easy task for the association that runs it.