Advertisement


Archive for December, 2013

<i>Performance Improvement Journal</i>–October Issue

Performance Improvement Journal–October Issue

Welcome to the October issue of the Performance Improvement journal (PIJ). This issue of the journal is the final issue co-edited by Darlene Van Tiem and James Moseley, and it reflects upon the seeds of ideas that will result in future talent and plentiful growth. This issue offers thoughts of nourishment in the form of knowledge-building articles written by William Roth, Donald Dinero, Balkrishna Narkhede, Rakesh Raut, Bhushan Patil, Subhash Mahajan, and Alan Clardy. Find a comfortable spot to get cozy in and start watering these seeds of knowledge; let them flourish into fruitful ideas that will keep going and further develop your own process of thinking.

Knowledge Worker: Two Keys to Improving Productivity Through Training

Knowledge Worker: Two Keys to Improving Productivity Through Training

I was working on a project for a client when I was asked to take a look at one of the inquiry handling units. It was the correspondence unit, charged with replying to written inquiries. I was asked to take a look to see if there were any obvious ways of making it more efficient. The cost of handling written inquiries was many times the cost of handling a telephone inquiry, and the division director wanted to see if anything could be done to reduce those costs.

Performance Improving Technology–Digital Signatures

Performance Improving Technology–Digital Signatures

I recently tried out this app for the purposes of preparing a review. I have used the app on my iPhone and on the iPad. My preference is to use it on the iPad simply because there is more viewing space, but it still usable on an iPhone. However, I would not recommend using the app when preoccupied. There are a few steps that need to be completed that will need your attention.

A CPT Consultant’s Impact in an Emerging Market

A CPT Consultant’s Impact in an Emerging Market

During the period between April 15, 2010, and July 14, 2013, Deloitte Consulting LLP provided consulting services to the Tax Administration of Kosovo (TAK) on a U.S. Agency for International Development (USAID) project. The overall objective of USAID’s Efficient and Sustainable Tax Administration of Kosovo Project was to strengthen capacities of the Tax Administration of Kosovo to improve voluntary taxpayer compliance; bring noncompliant taxpayers into the formal economy; implement tax laws and regulations in a fair and transparent manner; and improve revenue realization.

What Is Performance Consulting? “I know it when I see it.”

What Is Performance Consulting? “I know it when I see it.”

As we discuss performance improvement practices, we continue to chase an elusive definition of what we mean by “performance consulting.” Some colleagues in our field have provided a standard definition (Jim and Dana Robinson), while others suggest that “performance consulting means something different to every person and every organization” (Judith Hale). Indeed, within my education organization at CA Technologies, we have seen firsthand how difficult it is to craft a usable definition with which everyone can live. I am sure others have experienced the same.

Chapter Corner: ISPI Montreal Reemerged on October 29!

Chapter Corner: ISPI Montreal Reemerged on October 29!

On October 29, the ISPI Montreal Chapter held their 2013 Launch Event. This successful night boasted 101 attendees, or 90% of registered attendees, which is a great start to an emerging chapter! An energetic buzz about the launch began weeks before the event. Word of mouth and a social media campaign resulted in the event being sold out! This energy continued throughout the evening as people gathered together to share experiences and stories in the modern venue surrounded by the delectable food provided by CN. Accompanied by the talented musician Greg Halpin, it became the hub for networking and making connections.

Publish with ISPI and Share Your Wealth of Knowledge

Publish with ISPI and Share Your Wealth of Knowledge

Our profession is made up of the best and brightest in the field of performance improvement. Your contributions–extensive like a book or shorter like a PerformanceXpress article–are the resources used by universities, corporations, government, and many more to expand and build upon current thinking. Often, these publications are the “go to” for understanding what works, what might require more thought, and what you might want to avoid. Without you, our profession would be stagnant.

New SkillCast Season Announced!

New SkillCast Season Announced!

Are you finding it a challenge to keep up, professionally? Looking for recertification points for your CPT? Need a brown bag educational opportunity for your team? Got a stack of books and articles you keep meaning to get to? Let ISPI provide that vital professional boost though our webinar programs. A SkillCast is a 60-minute webinar designed to enhance the skills and knowledge of the performance improvement professional. Each month, ISPI will feature the latest thinking from the experts you rely on for your continued professional development. In just an hour, you’ll come away with new ideas, perspectives, and tools that you can put to work immediately.

Scrapping Your Performance Management System?

Scrapping Your Performance Management System?

How do you manage people and teams to achieve their best performance? Well, more than likely, you use a performance management system established to produce a good quality product and service while achieving a strong profit margin. However, these types of systems usually refer to people in a numeric manner: “That’s Jane Smith, she ranked ninth in all her areas of performance last year.” I am not sure what these kinds of performance metrics say about Jane’s performance or what she is truly capable of achieving, but far too often we go through this process twice a year in our organizations and that is what we call our performance management system.

What Is Performance Improvement? <br>A Graphic to Make Your Explanation a Breeze</br>

What Is Performance Improvement?
A Graphic to Make Your Explanation a Breeze

Ever been in a situation where you want to explain Performance Improvement but were unsure of the best method? Have you been talking Performance Improvement to folks who have a glazed over look? Well, fret no more. During THE Performance Improvement Conference in Reno, ISPI’s President, Lisa Toenniges, asked attendees how they could help spread […]

Performance and Development

Performance and Development

In thinking about how learning and development needs to shift to accommodate this new day and age, I wondered why the term learning and development (let alone training and development) bothered me, and it is because I believe we need to shift from thinking about learning to thinking about performance. My first take was that training and development was not enough. Even learning and development is not enough. We need to focus on developing individual and team skills and contributions, but where does performance support fit?

Remembering Geary Rummler

Remembering Geary Rummler

While listening to a friend recount the ups and downs of his marriage, through the dark days of a near-divorce to a dramatic reconciliation, Geary seemed to be doodling on a piece of paper. Then he showed us a flowchart that traced the journey of that marriage. The map had all the major phases, steps and decisions, from initial inputs to final output. (The friend was astonished, or maybe a little blown away at having his life reduced to a diagram, but he pocketed that piece of paper.)

Millennials, Innovation, and Skill Gaps Pose Greatest Challenges for HR Professionals

Millennials, Innovation, and Skill Gaps Pose Greatest Challenges for HR Professionals

New findings from global market research firm ORC International show today’s HR professionals in the United States face major challenges in the areas of bridging skill gaps, engaging millennials, and spurring innovation in the workplace. The figures are from the company’s global HR Reflections survey, which received over 1,000 responses from HR professionals across 20 different sectors and 27 countries.