Welcome to the special September issue of the Performance Improvement journal (PIJ). This issue of the journal discusses Standards Transcend Borders, specifically applying skills without boundaries and finding a common ground around the globe. This great issue is loaded with must-read articles from Judith Hale, Janet Annan, Deborah Barrett, Virginia Schmid, and many more.
Pull up a chair and get cozy in a corner and see what PIJ is all about.
The Story Behind the 2012 Human Performance Technology Practice Study
Judith A. Hale
In 2012 the International Society for Performance Improvement sponsored a study to revalidate the human performance technology (HPT) standards. The standards are the basis for the Certified Performance Technologist certification. This article describes the challenges faced by the team selected to do the study and the logic behind the team’s decisions. The study captured the opinion of 697 people from 24 countries. The study confirmed the validity of the HPT standards and identified opportunities to strengthen them.
Partnering in the Developing World: An Interview With Janet Annan
Deborah A. Barrett and Virginia Lee Schmid
This article profiles Janet Annan, chief executive consultant at Excel Human Capital Consultancy, an organizational development and human capital improvement firm. A Certified Performance Technologist who is applying her skills across the globe, Annan splits her work between her adopted homeland of Denver, Colorado, and the country of her birth, Ghana, in West Africa.
Turn Upside Down, Not Turn Around: A P-20 Education Case Study
This case study focuses on actions taken by a school staff and a new principal that turned a low-performing junior high school into a high-performing middle school. How was the challenge accomplished? The principal and staff ignored research that encouraged taking change at a slow pace. Instead, they committed to taking the school back from low expectations for students and poorly designed instructional practices on the part of teachers.
Travel Reengineering: A Military Case Study
Donna L. Crisp
This article highlights the U.S. Department of Navy’s performance improvement efforts to reduce the cost of travel management and increase customer satisfaction. The study details human performance technology principles and standards applied to solving a complex enterprise problem. The project engaged leaders and customers alike, resulting in Department of Defense and national recognition.
Maintaining Standards and Increasing Accessibility of the Certified Performance Technologist Credential
Dawn M. Snyder, Andrea Moore and Pat Rasile
The Certification and Accreditation Governance Committee of the International Society for Performance Improvement (ISPI) ensures that certification standards reflect current research and best practice. This article discusses changes to the Certified Performance Technologist Standards based on the 2012 Certified Performance Technology Validation Study and other inputs. It describes the process used to achieve consensus and make the changes to keep the standards current and relevant. It also describes how the language of the standards was changed to make the standards accessible to all of ISPI’s audiences, including ISPI’s growing international audience.
Practice Analysis for Human Performance Technologists
Ann E. Battenfield and Jeanne Schehl
The International Society for Performance Improvement sponsored a practice analysis for human performance technologists in 2012. This was done to validate and update the Certified Performance Technologist Standards. This article describes the qualitative research methods used in this mixed methods study. The researchers chose to use interviews and focus groups to identify best practices in the performance improvement field. Certified Performance Technologists conducted the interviews and focus groups. The result of the study is a comprehensive description of the work of human performance technologists.
Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program (2nd Edition)
A fire chief with more than 30 years of emergency services experiences describes the value he received from reading and applying Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program (2nd ed.) by Judith Hale. He describes chapters and elements that provide insights and tools he can apply to performance improvement in emergency services programs. Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program (2011; ISBN: 978-1-1180-2724-0; hardcover $80; e-book $64) is published by Pfeiffer (http://www.wiley.com).
To read the full articles, please visit Online Member Access (http://bit.ly/UhRquF) and take PIJ with you wherever you go.
Are you a fan of PIJ and would you like to contribute your knowledge and know-how to a community that gives back to its members? PIJ is always looking for contributors in all fields and disciplines interested in improving performance in the workplace.
Download our Author Guideline Package (http://bit.ly/VELvNK) and contribute to PIJ today!
Follow ISPI on Twitter @ISPI1962 and look for PIJ updates by following or searching for the journal’s hastag: #PIjournal.