Planning on coming to THE Performance Improvement Conference, April 14-17, in Reno, Nevada? Here are answers to some of the commonly asked questions about the conference.


About the Conference:

When is the conference? 

THE Performance Improvement Conference is April 14-17. Pre-conference workshops run April 12-14.

Where is the conference?

The conference is taking place at the Silver Legacy Resort Casino in Reno, Nevada, USA. The hotel is located at 407 N. Virginia Street in Reno, Nevada, 89501.

What do I get at the conference?

The conference offers 100+ hours of education and networking with peers from around the globe. Your registration includes entrance to three keynote sessions, the Research to Practice Symposium, one Masters Presentation, five educational sessions, two roundtable sessions, and three networking breaks. Additional events include the Opening Session and Reception, the Awards Ceremony Luncheon and Awards of Excellence Poster Session, two University Case Study sessions and awards presentation, and the annual ISPI Business Meeting. The conference also includes three lunches, an introduction session for first-time attendees, an Emerging Professional Speed Mentoring session for new professionals entering the field, and the Chapter Leader Workshop for chapter leaders. View the schedule for more information and check back for additions to the conference schedule.

How do I register for the conference?

Visit the online conference registration page to register online. You can also register for pre-conference workshops, guest tickets, and one-day passes through the online portal.

Additionally, you can complete the downloadable registration form and return by mail, fax, or email. You can register via phone at 1-301-587-8570.

Are the pre-conference workshops included in my conference registration?

No, all pre-conference workshops, including the CPT Certification Workshop, the Principles and Practices of HPT Institute, and all other one- and two-day workshops have a separate registration fee. You can register for just one or two pre-conference workshops, or you can register for both the conference and one or two pre-conference workshops at the same time.

How do I register for pre-conference activities if I am not registering for the conference?

Registration for any of these workshops can be completed through the online conference registration, even if you are not registering for the conference. Additionally, pre-conference workshop registration can be completed using the downloadable registration form by mailing, faxing, or emailing the completed form. Or register by phone at 1-301-587-8570.

What is the dress code?

The conference dress code is business casual. Please dress comfortably.

What is the weather like?

In Reno, the average high during the month of April is 59° F and the average low is 33° F. Visit to check on the current conditions.

What if I have special diet needs?

If you have special diet needs for the awards luncheon, please email with your dietary requests.  Also, special dietary restrictions can be submitted during the conference registration process if you register online.


Getting There:

Is there a discounted airfare special available to conference attendees?

Yes. ISPI has arranged for discounted air travel for this year’s conference with both United Airlines and Delta Airlines.

Save 2% to 10% on published fares when booking your flight with United Airlines by using the discount code ZP6K840448. Plus, save an additional 3% by booking your own reservations at Insert the travel code in the Offer Code box when you book your ticket online or mention it when you book by phone. Call your travel professional or United Meetings at 800-426-1122 and refer to Z Code: ZP6K and Agreement Code: 840448. This discount is not available to flights originating out of Japan.

Save 5% to 10% on published fares with Delta Airlines when you use the ISPI conference ticket designator NMFDD when purchasing your tickets. Reservations and ticketing is available via When booking online, select Meeting Event Code and enter the meeting code NMFDD in the box provided on the Search Flight page.

To make reservations by phone, call Delta Meeting reservations at 800-328-1111, Monday-Friday, 7 a.m.–7 p.m. CDT and mention the ISPI conference ticket designator. Delta will charge a direct ticketing fee for booking through this reservation number.

This discount is only valid for flights originating from the United States and Canada.

Is there an airport shuttle that can take me to the hotel?

Yes. Transportation from Reno-Tahoe International Airport to the Silver Legacy Resort Casino runs every 15 minutes from 5:15 a.m. until 11:45 p.m.; transportation from the hotel to the Reno-Tahoe Airport runs every 30 minutes from 5 a.m. until 11 p.m. The shuttle is free to hotel guests and does not require reservations. Upon your arrival at the Reno-Tahoe International Airport, proceed to the baggage claim area and follow the signage directing you to the general airport shuttle area to board the Silver Legacy shuttle.

How much is a cab ride from the airport to the hotel?

A cab ride from the airport to the hotel is approximately $10-15 each way. A number of taxi services are available to customers on-site.

Is there parking at the hotel?

Yes.  Parking at Silver Legacy Resort and Casino is convenient and free in the hotel’s 11-story self-parking garage. Complimentary valet service is also available.

About the Hotel:

When is check-in and check-out?

Hotel check-in is 3:00 pm. and hotel check-out is at 11:00 am.

Are there group rates for rooms?

Yes, ISPI conference attendees can reserve a room at the group rate of $79 per night for April 11 and 14-17 and $99 per night for April 12 and 13. Use the group code ISPI13 to take advantage of this deal and make your reservations online or call 800-687-8733.The rate is available until March 18 (or until all the blocked rooms are reserved).

Is there Internet access at the hotel?

Complimentary WiFi in the guestrooms is included in the daily resort fee and available to all hotel guests. WiFi will not be available during conference sessions.


Who do I contact if I have questions?

If you have any questions on conference registration or programming, please contact ISPI at or by calling 301-587-8570.

If you have any questions on your hotel accommodations, please call the Silver Legacy Resort Casino at 800-687-8733 (reservations) or 800-687-7733 (general information).