By: Roger Addison

A Road to Success: Principles and Practices of Performance Improvement
One thing is certain in these uncertain times–performance technology works! Join the thousands of past participants from around the world who have adopted this proven and systematic approach to performance improvement. For more than 10 years, this intensive, highly interactive three-day program has delivered the tools and best practices necessary to achieve measurable evidence-based results. We will give you tips, tools, and techniques to diagnose and prescribe performance improvement programs in the business environment and improve performance that focuses on the workers (people), the work (process), and the workplace (enterprise).

Join Us September 10-12, 2012 in Phoenix, Arizona.

You will apply performance consulting skills and knowledge to analyze and assess performance gaps and opportunities, choose time- and evidence-based solutions, and link business results. Join us in the next Principles and Practice of Performance Improvement Institute and begin your road to success applying your performance improvement consulting skills to your business environment.

THINK about improving workplace performance that focuses on the work, worker, and workplace.

LEARN to apply performance consulting skills to analyze and assess performance gaps, present time-tested solutions, implement scalable interventions, and evaluate results.

SHARE with colleagues and experts who have a common goal.

APPLY evidence-based tools and techniques with certainty and confidence.

Upon completing the institute, you will be able to:

  • Define human performance technology (HPT)
  • Define performance and describe how to apply an HPT road map
  • Clarify performance issues and determine if they are worthy of further analysis
  • Apply the Total Performance System to profile organization development
  • Identify possible drivers for performance issues
  • Prescribe appropriate solutions
  • Close performance gaps and achieve desired results
  • Identify levels of performance evaluation and the types of data each level yields
  • Identify strategies and tactics for institutionalizing change
  • Embed performance improvement technologies in your organizations

Course Outline

Module 1: Introduction
Module 2: What is Human Performance Technology (HPT)
Module 3: Performance Analysis
Module 4: Performance Analysis Part 2–Total Performance System (TPS)
Module 5: Performance Analysis Part 3–Driver Analysis
Module 6: Application Exercise–The Financial Institution
Module 7: HPT Solutions: What Are They?
Module 8: How Do We Evaluate Improved Performance?
Module 9: Embedding Performance Improvement Technology in the Organization

Audience
For whom is the institute designed? Anyone charged with improving performance in the workplace, including training managers, instructional designers, performance analysts, and other experienced practitioners who want to work with leaders in the field to improve their knowledge about and skill in using HPT.

The Faculty
The faculty team for each institute offering is selected to include recognized pathfinders in the field as well as HPT leaders of the future. All faculty members have 20+ years of practical experience in HPT. The faculty for the Principles and Practices Institute includes the following HPT experts and Certified Performance Technologists (CPTs):

Roger M. Addison, CPT, EdD, is an internationally respected practitioner of HPT and performance consulting and founder of Addison Consulting. He is a past president of ISPI and received ISPI’s highest award, Member for Life. As an international delegate, Roger has presented and worked in North America, South America, Asia, Europe, Africa, and the Middle East; his client list is extensive and covers a wide rage of organizations. He co-authors two columns with Carol Haig: TrendSpotters in ISPI’s PerformanceXpress and Performance Architecture in BPTrends.

Carol Haig, CPT, leads Carol Haig & Associates, using her HPT expertise to help companies align their workers, work, and workplaces to improve employee performance. Carol specializes in organizational analysis and project management. An ISPI presenter for more than 15 years, she received ISPI’s awards for: Outstanding Organization, Outstanding Instructional Product (twice), and Distinguished Service (twice). Carol is a past Director of ISPI. She co-authors both the monthly TrendSpotters column for ISPI’s PerformanceXpress and the quarterly Performance Architecture column for BPTrends with Roger Addison.

Lynn Kearny, CPT, a consultant for over 25 years, works with organizations to improve human performance. She specializes in graphics that help people grasp new ideas quickly, and is known for hands-on, skill-building sessions. She is co-author of Creating Workplaces Where People Can Think, Performance Architecture, and Organizational Intelligence, and is a contributor to the HPT Handbook. She received ISPI’s Outstanding Instructional Product and Distinguished Service awards. Lynn is a past Director of ISPI.

Miki Lane, CPT, PhD, is a learning and HPT professional with more than 25 years of practice. His work has been recognized with several awards from ISPI (1995, 1999, 2000, 2001). As a senior partner of MVM Communications, he has led major multinational performance projects. Miki’s recent work with the International Aviation Transport Association led to his involvement with most of the top 100 airlines and airports around the world. He has improved performance for Fortune 500 companies in Africa, Korea, China, Singapore, and Geneva. Miki served on the Board of Directors for ISPI. He contributed a chapter to the Handbook of HPT and is co-author of Stepping Up: A Road Map for New Supervisors.

For more information, visit www.ispi.org/institute.