Lisa Toenniges PhotoBy Lisa Toenniges

Lisa Toenniges, CPT, is owner and CEO of Innovative Learning Group, a company that provides custom learning and performance support services to Fortune 1000 companies. A dynamic and respected leader, Lisa has more than 20 years of experience in the performance improvement industry and has consulted with many companies about their learning and performance strategies and solutions. ILG was born out of Lisa’s passion for building a business, providing for her employees, and doing what is right for clients. Her entrepreneurial spirit, positive outlook, and hands-on leadership style have been the drivers behind ILG’s rapid growth and tremendous success. As a result of her efforts, Lisa was named one of the 2010 Top 10 Michigan Business Women and Rainmaker of the Year by the National Association of Women Business Owners of Greater Detroit. She also was declared an Entrepreneur of Distinction by Corp! magazine in 2009. Lisa just completed a two-year term as a board member and treasurer of ISPI. She also is a past president of the ISPI Michigan Chapter and past chair of ISPI’s 2010 annual conference.

How long have you been a member of ISPI and what chapter are you a part of?
Off and on since the late 1980s. I am currently with the Michigan Chapter.

What was your first performance improvement related job?Wholesale training administrator, GMC Truck, General Motors.

Which college(s) did you attend and which program(s)?
Michigan State University, Music Education; Wayne State University, Instructional Technology.

What company are you currently associated with and what is your title (please include company website)?
Innovative Learning Group, owner and CEO;

What is on your performance improvement bookshelf?
Handbook of Human Performance TechnologyFundamentals of Performance ImprovementHuman Competence: Engineering Worthy Performance.

List one hobby or passion.

How did you get into the performance improvement field?
I moved from education in public schools to training and performance improvement in the corporate world.

What is your favorite performance improvement related project and why?
In one example, three hours of training was required to learn how to complete a form because of its complexity and poor design. Once the form was redesigned, no training was required. This example illustrates the importance of exploring the instruments cell of Gilbert’s model rather than defaulting to training to improve performance.

Why did you choose to become a member of ISPI?
My professors in grad school encouraged me to join.

What do you think sets ISPI apart from other organizations?
It’s clearly the premier professional association dedicated to improving productivity and performance in the workplace.

How would you explain HPT to someone unfamiliar with the term or concept?
It’s about looking at performance problems to figure out what is out of whack and then putting solutions in place that address the real issue.

Is there any advice you would give to a student or recently graduated student?
Join ISPI and get involved!