The International Society for Performance Improvement (ISPI) has four special honorary awards that recognize outstanding individuals for their significant contributions to human performance technology (HPT) and to the Society itself. Those awards are the Honorary Life Member Award, Thomas F. Gilbert Distinguished Professional Achievement Award, the Distinguished Service Award, and the Geary Rummler Award for the Advancement of Performance Improvement. ISPI is pleased to announce this year’s recipients: Carol Haig, CPT; Carl Binder, CPT, PhD; Eileen R. Banchoff, CPT, PhD; Roger M. Addison, CPT, EdD; and J. Robert Carleton. The awards will be bestowed at THE Performance Improvement Conference 2012, April 20-23.

Honorary Life Member

ISPI’s Honorary Life Member Award is an honor the Society bestows on one of our colleagues for the totality of his or her contributions to both ISPI and the field of HPT over the course of his or her career to date. This award requires the unanimous vote of two consecutive ISPI Boards, based upon recommendations by the responsible committee. ISPI is pleased to announce this year’s Honorary Life Member is Carol Haig, CPT.

Carol Haig, CPT

Carol joined ISPI in the mid-80s and almost immediately became a major contributing member of the Bay Area Chapter.  She served on numerous committees and became the chapter president in 1988.  At the Societal level, Carol not only was the Northern California regional consultant for chapters and senior chapter consultant for the Western Region, she also has been a member and chair of almost all of the Society’s committees and many of its task forces. Carol has served as Director on the executive board of ISPI (1998-2000). She has received ISPI’s awards for Outstanding Instructional Product, Outstanding Organization, and Performance Improvement Award of Excellence (2006); is a two-time recipient of the coveted Distinguished Service Award (1996 and 2006); and received the Communication Award for Performance Architecture (2010).

In looking at her contributions to the field of HPT, Carol is co-author of Performance Architecture–The Art and Science of Improving Organizations, published by Pfeiffer in 2009, and is the author of numerous articles in professional journals. She is a contributing author to The Handbook of Human Performance Technology, both the second and third editions. Carol currently co-authors TrendSpotters, a monthly column for PerformanceXpress, and Performance Architecture, a quarterly online column for BPTrends. Carol was one of the original developers of ISPI’s Principles and Practices Institute and helped revise the workshop and served on its faculty for the past 10 years. She has also made yearly presentations at ISPI’s annual conference since 1989.

Carol’s work assignments, starting with the Fireman’s Fund as an instructional designer and then progressing through several assignments to Wells Fargo as a VP/performance consultant then finally to her own consultancy, teach those outside our field the importance of a systematic process. Her skills in writing, design, project management, and facilitation help “package” the information appropriately for the audience. That is perhaps the biggest contribution: making the principles accessible through good examples. Carol has helped, through her volunteer efforts, numerous other organizations like the American Cancer Society and the Contra Costa Crisis Center move to embrace HPT principles to improve their performance.

Given these contributions to the Society and the field, Carol Haig is the epitome of what ISPI and this award represent.

Thomas F. Gilbert Distinguished Professional Achievement Award

Named after a foundational contributor to the field of HPT, this award recognizes those who have made outstanding contributions to the knowledge and practice of HPT. This year the award is bestowed on Carl Binder, CPT, PhD.

Carl Binder, CPT, PhD

Carl has always been both student and teacher, committed to passing on what he learns to others. He began his career as a doctoral student in Experimental Psychology at Harvard, invited by B. F. Skinner after a lively correspondence begun while still in college.  Since studying with Skinner, he has devoted himself to synthesizing, applying, and communicating the findings of behavior science for practical application, in plain language, as widely as possible. He was Associate Director of a human behavior research laboratory from 1973 to 1982, conducting basic and applied research in performance measurement, learning, instruction, and teacher training.  He began consulting in 1974, founding four companies, most recently The Performance Thinking Network, with his partner, Cynthia Riha.

Carl is grateful to have learned from previous Gilbert Award recipients, including Tom Gilbert himself, Og Lindsley, Joe Harless, Bob Horn, Don Tosti, Roger Kaufman, and Geary Rummler.  His decades of work in Precision Teaching and fluency-based instruction led the American Psychological Association to honor him with the Fred S. Keller Award in 2004.  Applying what he learned from Skinner and Lindsley, he has written and taught about practical approaches to performance measurement and decision-making.  For almost 30 years Carl has developed and refined what is now called the Six Boxes® Approach, based on what he learned from Gilbert and Harless.  More recently he has worked with Lean process improvement and organizational culture, integrating what he learned from Rummler and Tosti into the Six Boxes Approach.  Kaufman’s concept of Mega has informed his work for over a decade, and Bob Horn’s Information Mapping and Visual Language methodologies have influenced virtually everything he’s tried to communicate for over 25 years.

Carl has published articles, chapters, and columns on education and educational policy, sales, marketing, customer service, instructional design, knowledge management, performance measurement, and human performance technology.  He has trained graduate students, and delivered presentations, workshops and coaching around the world.  Carl has belonged to ISPI since the mid 1980’s, and has served on committees, led chapters, and spoken at nearly every conference since then.  He was awarded Honorary Lifetime Membership in 2009, and has always hoped that his contributions would some day merit the Gilbert Award.  Carl has gained a deep respect from his peers and is continually coaching younger talent.  He has made significant contributions to the knowledge base of human performance technology over the past decades and is grateful for the Society’s recognition of his contributions.

Distinguished Service Award

This award, determined by a vote of the ISPI Board of Directors, recognizes long-term, outstanding, and significant contributions to the betterment of ISPI. This year’s award goes to Eileen R. Banchoff, CPT, PhD.

Eileen Banchoff, CPT, PhD

After spending 20 years in the public school sector teaching junior and senior high school students, Eileen switched careers to build a consulting practice. This new career direction also marked the beginning of her more than 25-year involvement in ISPI.

As a novice in the performance improvement field in the late 1980s and early 1990s, Eileen joined the local Michigan ISPI Chapter and began her volunteering efforts, serving first as the chapter’s Job Search Chair and then volunteering at the Society level during its annual conferences.

As her experience grew in instructional system design, so did her role in ISPI. By the mid-1990s, Eileen took on more demanding local chapter roles. She was elected to the Michigan Chapter Board of Directors as the Vice President of Communications and then President. It was during her presidency that the Michigan Chapter received Chapter of Excellence and Distinguished Chapter Awards. In addition to her local board responsibilities, Eileen volunteered at the Society level to review conference submissions and share local chapter best practices at Chapter Leadership Workshops.

Finally, as an expert in the field, Dr. Banchoff continues to help with local chapter programming, liaising with universities and new student members, and mentoring local chapter leaders. She has presented at a number of the Society’s annual conferences and Chapter Leadership Workshops. Eileen also has chaired conference review tracks, served on two conference planning committees, and helped with two nomination committees, chairing one of them. She has chaired a two-year task force to refresh the Awards of Excellence Guidelines and has      co-authored a chapter in the Evaluation Handbook.

For the past 25 years, Eileen has owned and served as president of Banchoff Associates, Inc. Putting her HPT knowledge, CPT certification, and her doctoral work in instructional design to use, Eileen specializes in performance consulting, high-impact learning, and ISD coaching for small- to mid-sized businesses. She has designed and developed performance improvement interventions though performance analysis, cause analysis, job analysis, intervention selection and creation, and evaluation of results.

Eileen continues her dedication to ISPI and HPT through her continued volunteer efforts and expert coaching and mentoring of future performance consultants.

Geary Rummler Award for the Advancement of Performance Improvement

This award was established in honor of Geary Rummler, a lifetime member, significant supporter, and valued contributor to ISPI and the profession. It is awarded to individuals or organizations that have demonstrated and reflect the work and life of Geary. The award honors his legacy and advancement of both HPT and ISPI’s principles and practices. This year, ISPI is proud to recognize two longtime ISPI members Roger M. Addison, CPT, EdD, and J. Robert Carleton.

Roger M. Addison, CPT, EdD, is an internationally respected practitioner of performance improvement consulting and chief performance officer of Addison Consulting. He was the senior director of human performance improvement for ISPI and was responsible for educational programs and implementing performance improvement systems. Prior to his work with ISPI, Roger was vice president and manager at Wells Fargo Bank. His responsibilities included executive coaching and education, change management, and partnering with line managers to improve performance.

Currently, Roger consults with Fortune 500 organizations to help them align their business requirements with bottom-line results. He has over 30 years’ experience helping line and staff managers improve the performance of their employees, processes, and the organization’s mission and vision. Roger has successfully implemented performance improvement initiatives in financial services, insurance, public utilities, healthcare, technology, retail, and other industries.

Roger is a frequent speaker at ISPI, the International Federation of Training and Development Organisations (IFTDO), the American Society for Training and Development (ASTD), and Business Process Management Conferences (BPTrends). Topics include:

  • Performance technology
  • Performance architecture
  • Reengineering
  • Information design
  • Mentoring
  • Consulting
  • Project management
  • Communication networks

His evidence-based approach and consulting skills have taken Roger throughout North America, South America, Asia, Europe, Africa, and the Middle East. Roger received his master and doctorate degrees from Baylor University. His professional accomplishments include:

  • Past president and chair of the board, IFTDO
  • Past President of ISPI
  • Professional Service Award, ISPI
  • Member of the Year, ISPI
  • Organization of the Year, ISPI
  • Member for Life, ISPI

In 2010, Roger received the Thomas F. Gilbert Distinguished Professional Achievement Award from ISPI and his book, Performance Architecture, was selected for the 2010 Communication Award of Excellence. In 2011 the Association for Behavior Analysis International (ABAI) chose Roger as the B. F. Skinner Lecturer.

Bob Carleton was an original co-founder (1985) of Vanguard Consulting Group and later Vector Group Inc. (1993), and Vector Europe Ltd. and just re-launched Vector Group Inc. (2009). Bob is a research professor at the Sonora (Mexico) Institute of Technology. He worked in both the public and private sectors and has extensive experience as both a manager and consultant.

Bob’s career represents over 35 years of experience and he is an internationally recognized authority in organizational performance and effectiveness. He is a global thought leader and pioneer in the emerging field of cultural due diligence and its application in successful M&A integrations. He has a lengthy record of achievements in turning around underperforming organizations and bringing them to the top of their respective industries with companies such as:

  • GM
  • Honeywell-Bull
  • Prudential Assurance
  • British Airways
  • Square D Company

He is an expert in organizational analysis and design, leadership, and executive team development. As an accomplished author and speaker, Bob is highly sought after and invited to international conferences and symposiums frequently.

Bob has significant international experience across numerous industries leading organizational transformations and bringing competitive advantage. He directs large-scale change initiatives and implements global strategies. Described as having one of the keenest analytical minds and a true systems thinker, he identifies complex organizational problems and creates innovative solutions while aligning strategy, infrastructure, and culture-achieving dramatic results. Bob is particularly skilled as a facilitator in building executive teams and achieving enterprise success by leveraging individual and collective capabilities. His integrity is impeccable and recognized by other leaders in the field of organizational and human performance.

Bob has consistently delivered measurably improved organizational performance while implementing significant organizational change. He created the concept and published the first paper on Cultural Due Diligence to increase success in mergers, acquisitions, and alliances in 1997. With Claude Lineberry, he co-authored Achieving Post-Merger Success: A Stakeholders Guide to Cultural Due Diligence, Assessment and Integration, Jossey-Bass/John Wiley, 2004. Bob and Claude Lineberry also co-authored Organizational Culture Change and Analysis of Corporate Culture for the Handbook of Human Performance Technology, Volumes 1 and 2 (Jossey-Bass, 1992 and 1999).

Bob is a past president and founding director of the International Board of Standards for Training, Performance and Instruction (ibstpi). He served on the ASTD Professional Standards Task Force, and was a member of the board of electors for the HRD Hall of Fame.