Here are answers to some commonly asked questions about the upcoming THE Performance Improvement Conference, April 18-23, in Toronto, Ontario, Canada

About the Conference
When is the conference?
THE Performance Improvement Conference is April 18-23. Pre-conference workshops run April 18-20, while conference programming runs April 20-23.

Where is the conference?
The conference is taking place at the Sheraton Centre Toronto in Toronto, Ontario, Canada.

How do I register for the conference?
Visit the online conference registration page to register online. You can also register for any pre-conference workshops while registering online.

Additionally, you can complete the downloadable registration form and return by mail, fax, or email.  Or you can register via phone at 301-587-8570.

Are the pre-conference workshops included in my conference registration?
No, all pre-conference workshops, including the CPT Certification Workshop, the Principles and Practices of HPT Institute, and all other one- and two-day workshops have a separate registration fee. You can register just for one or two pre-conference workshops, or you can register for both the conference and one or two pre-conference workshops at the same time.

How do I register for pre-conference activities if I am not registering for the conference?
Registration for any of these workshops can be completed through the online conference registration, even if you are not registering for the conference. Additionally, pre-conference workshop registration can be completed using the downloadable registration form by mailing, faxing, or emailing the completed form. Or register by phone at 301-587-8570.

What is the dress code?
The conference dress code is business casual. Please dress comfortably.

What if I have special diet needs?
If you have special diet needs for the awards luncheon, please email info@ispi.org with your dietary requests. Also, special dietary restrictions can be submitted during the conference registration process if you register online.

Getting There

Do I need a passport to enter Canada?
YES! All non-residents are required to have a valid passport and also may need a visa to enter Canada (including U.S. citizens). U.S. citizens can renew and find out how to get a passport from the Department of State at http://travel.state.gov/passport/.  Additionally, expedited services can make sure you receive your passport quickly, a perfect option if time is running short. Canadian passport and visa requirements are available at: http://canada.visahq.com/.

Is there an airport shuttle that can take me to the hotel?
Yes. Transportation from Pearson International Airport to the hotel runs every 30 minutes from 5:20 am until 12:50 am; transportation from the hotel to Pearson Airport runs every 30 minutes from 4:25 am until 10:55 pm. Shuttle service is provided by Toronto Airport Express. Tickets cost about $24 CAD one-way or about $40 round-trip and can be purchased from the hotel’s tour desk or with the driver.  You can also book your shuttle in advance through the hotel’s reservation portal or call 905-564-3232 or 800-387-6787.

How much is a cab ride from the airport to the hotel?
A cab ride from the airport to the hotel is approximately $60 CAD each way, with price increases based on the number of riders and bags. Reserving a cab in advance is possible by contacting one of the many taxi services in the area.

Is there parking at the hotel?
Yes, parking is $45 CAD per night. Conference attendees not staying at the hotel also can park for $45 for the full day. Additionally, there are a number of parking lots within walking distance of the hotel with hourly rates.

About the Hotel

When is check-in and check-out?
Hotel check-in is 3 p.m. and hotel check-out is at noon.

Are there group rates for rooms?
Yes, ISPI conference attendees can reserve a room at the group rate of $209 CAD per night using the group code: ISPI11. The rate is valid three days prior and three days after the event, and is available until March 13 (or until all the blocked rooms are reserved).

Call 01-416-361-1000 or 800-325-3535 (USA and Canada) to make your reservation; online group reservations are at: www.starwoodmeeting.com/StarGroupsWeb/res?id=1110048040&key=69240.

Is there Internet access at the hotel?
The hotel has High Speed Data Access in all guest rooms, with three packages to choose from (all prices are in CAD):

  • Daily Internet Package: $14.95/24-hour period
  • Daily Internet+Roaming in public areas, wireless: $19.95/24-hour period
  • Premium (Increased) Bandwidth daily package in room + Roaming in public areas, wireless: $21.95 24-hour period

Additionally, wireless is available in all public areas, restaurants, and pool area for a fee of $6 for each 30-minute period. Link at Sheraton and the Link Café are available for all hotel guests to use complimentary Internet access for one hour.

Who do I contact if I have questions?

If you have any questions on conference registration or programming, please contact ISPI at info@ispi.org or by calling 301-587-8570.

If you have any questions on your hotel accommodations, please call Sheraton Centre Toronto Hotel at 01-416-361-1000 or 800-325-3535 (USA and Canada).