ISPI and Ithaca College have partnered to offer an updated Online Professional Certificate in Performance Improvement Management. Ithaca College offers a professional certificate program designed to meet the professional development needs and the increasing workplace demands of organizational leaders and managers. Seminars are facilitated by faculty and others affiliated with Ithaca College, providing participants with opportunities to consult with leading experts in the field. Special pricing is available to ISPI members for individual seminars and certificate programs. For more information on costs and registration, click here:

In response to feedback from ISPI members, Ithaca College has updated its online professional certificate in Performance Improvement Management. Highlights include:

  • Choose from a flexible menu of 16 seminars representing the breadth and depth of contemporary practice in performance improvement management and allied disciplines
  • Earn a Level 2 certificate by completing four additional seminars
  • Three new seminars in breakthrough areas of practice:
    • Crisis Communication, offered by Roger D’Aprix
    • Solving Performance Problems Across Cultures, offered by Edward Nathan
    • Developing Organizational Knowledge, offered by Scott Erickson

If you are a performance improvement professional who wishes to expand his or her management and consulting skills and can answer yes to any of these questions, then this certificate program is for you.

  • Would you like an opportunity to learn about new concepts and technologies for managing communication in your organization?
  • Do you need to communicate with or manage the performance of remote or virtual teams?
  • Are you required to manage global and crisis communications?
  • Can you profit from discussions with other professionals in your field?
  • Do you want to be recognized as a leader and innovator within your organization?
  • Do you need to demonstrate the value of your division or function?

Who It Benefits
The certificate is designed for communication, training, or performance improvement professionals with at least 5 years of professional experience and who want to develop their management and strategy skills.

How It Works
Each seminar provides practical tools and guidance in managing performance improvement and strategic communication functions in today’s complex and competitive environment. Each seminar is a two-week experience requiring 12-15 hours of work each week. Learning activities include readings, participation in online discussions, and projects relevant to current work assignments. The “anytime anywhere” format gives you the flexibility to fit learning activities into your schedule.

Upcoming Courses
Complete each online seminar in 12-15 hours over three weeks. The seminars are scheduled consecutively to allow you to earn your certificate in a timely way.

  • ROI and Beyond
  • Leadership and Coalition-Building
  • Strategic Planning

For more information about the Performance Improvement Management Certificate, visit