Maurie Coleman, CPT, PhD, Director of Certification and Accreditation, ISPI
Wednesday, September 21, 2011, 1:00 p.m. EDT (USA) Register Online

Often in business settings groups are used to make decisions based on the assumption that input from multiple sources provides answers that are superior to those generated by one individual alone. In using groups, one trick is to avoid group-think–a phenomena in which group members try to minimize disagreement and reach agreement without adequately investigating and vetting the idea. The Nominal Group Technique (NGT) effectively squelches group-think.

This session describes a procedure designed to help groups:

  • Generate more and better quality ideas quickly while controlling group bias
  • Prioritize the ideas generated
  • Refine ideas through discussion, combining related ideas and discussing concerns
  • Think through the implications of their decisions to minimize unforeseen consequences while achieving consensus

Objectives

  • Apply the rules for conducting the NGT
  • Explain the value and purpose of the NGT to others

Benefits

  • Generates a large quantity of potential ideas and prioritizes those ideas
  • Permits each group member an equal opportunity to share his or her ideas
  • Fosters a sense of involvement and motivation for each group member
  • Precludes one idea from overshadowing other ideas
  • Prevents one person from dominating the discussion
  • Facilitates discussion of ideas
  • Uncovers divergent points of view
  • Allows each person an equal opportunity to vote for the answer(s) that he or she believes is best
  • Builds commitment to the idea(s) selected

Audience
This session is for you if you solicit input from groups and you want to increase the odds that the ideas generated are universally accepted and the group considered the broader implications.

About the Presenter
Maurie Coleman has had a broad ranging career including work as in internal human performance technology consultant at Arthur Andersen, the Illinois CPA Foundation, Lucent Technologies, and Sears Holdings Corporation. He currently owns and operates Coleman Performance Solutions specializing in management and leadership development, change management, organizational change, training design, and process improvement. He serves as a coach; change agent; information architect; instructional designer for classroom, blended, and e-learning solutions; project manager; meeting facilitator; program designer; program implementer; and organizational development consultant. He has been a Certified Performance Technologist since 2003.