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Archive for June, 2011

Organizational Intelligence: What It Is, Why It Is Important, How to Get It

Organizational Intelligence: What It Is, Why It Is Important, How to Get It

We have an array of training, performance, and HPT models to guide us, but most of us in staff support roles, like HR, lack business models to help see the organization from the perspective of business manager.

Meet ISPI’s New Editor of <br/><em>Performance Improvement</em> Journal

Meet ISPI’s New Editor of
Performance Improvement Journal

The International Society for Performance improvement is pleased to announce that Performance Improvement Journal (PIJ) now has a new editor: Joan Dessinger, CPT, EdD.

Call for Papers: <br/>Submit Your Manuscript to<em> Performance Improvement Quarterly </em>

Call for Papers:
Submit Your Manuscript to Performance Improvement Quarterly

The goal of PIQ is to stimulate professional discussion and advance the interdisciplinary field of human performance technology (HPT) through the publication of scholarly works.

Four Levels of Evaluation Programs: Receive a 20% Discount

Four Levels of Evaluation Programs: Receive a 20% Discount

The Kirkpatrick Model comprises the foremost evaluation methodology in the world. In these courses you will learn directly from the Kirkpatricks the true and correct model and how to apply it to maximize the business results from your training initiatives.

How to Improve Customer Satisfaction and Profitability Using a People-Centric Approach

How to Improve Customer Satisfaction and Profitability Using a People-Centric Approach

It is essential for leaders to understand that customer service is the lifeblood of their business.

Think Inside the Box

Think Inside the Box

We cannot get outside the box because it is who we are. Even when we try to get outside the box our efforts to do so must take place inside the box.

PT Makeover: <br/>Even Smart Software Needs Performance Support!

PT Makeover:
Even Smart Software Needs Performance Support!

Although everyone was notified about the training session, many faculty members did not show up, either because they opposed Turnitin or simply because the training was scheduled at an inconvenient time.

How to Get and Use Customer Knowledge to Support Innovation

How to Get and Use Customer Knowledge to Support Innovation

Customer knowledge, or the environment of the customer, is much more than just simply asking a customer’s opinion–via telephone or Internet survey.

Earn Your Professional Certificate in Performance Improvement Management

Earn Your Professional Certificate in Performance Improvement Management

Ithaca College offers a professional certificate program designed to meet the professional development needs and the increasing workplace demands of organizational leaders and managers.

Tales from the Field:<br/>Working From Home, One Team’s Story

Tales from the Field:
Working From Home, One Team’s Story

While working on a virtual team may be a condition of one’s employment, it is not clear what makes individuals choose virtual work options, and when they do, what keeps them in such a position.

From the Board: <br/>The Future is What We Make of it

From the Board:
The Future is What We Make of it

The Board of Directors over the past few years focused on survival–and they accomplished what they intended to do. Now the Board is focused on growing ISPI–in influence, membership, and services.

TrendSpotters: <br/>Backyard HPT Researcher Model

TrendSpotters:
Backyard HPT Researcher Model

The Backyard HPT Researcher is built to the RSVP standards. Users of the model begin with a desired result: a final prototype or product.