Edith E. Bell, CPT, PhD, Principal Consultant for Bell Design Technologies, Inc.

Wednesday, May 18, 2011, 1:00 pm EDT (USA) Register Online

Documentation infrastructures provide a central location for explaining the why, what, and how of a business. How do businesses make sure everyone understands the reasons for doing things a certain way? One way is to build the framework for the documentation infrastructure so that its contents clearly explains what employees are to do (processes), why they are doing it (policies), and how they are to do it (procedures). An effective and efficient documentation infrastructure benefits business in a number of ways:

  • Ensures employees have easy access to the information they need to do their best work
  • Assists with all employees understanding how what they do fits into company operations
  • Outlines clearly company policies and their purpose
  • Illustrates how business processes work and how they impact the bottom line
  • Ensures correct application of procedures each time

This session explains the what, why, and how of designing a logic for capturing and storing the organization’s information so it guides human performance.


  • Design a hierarchy for managing and operating the documentation infrastructure, including the purpose and format of each document type
  • Describe the types of documentation formats and their appropriate uses.
  • Evaluate what documentation is really needed
  • Develop a method for streamlining a current policies and procedures system

This session will give you a framework for documenting the information your organization relies on to perform work at all levels. That framework will help you be more efficient in creating performance support tools and help others better understand the rationale behind what they are expected to do and how they do it.

This session is for you if you are looking for ways to streamline your procedures for producing documentation that supports performance on the job.

About the Presenter
Edith E. Bell, CPT, PhD, principal consultant for Bell Design Technologies, Inc., provides more than 20 years of knowledge and expertise in performance improvement. She focuses on working with clients to explain clearly the why, what, and how of their business by documenting policies, processes, and procedures; and by developing and implementing associated performance support tools and systems. Edith received an MBA from Aurora University (IL) and a PhD from Capella University (MN) in education with the specialization of training and performance improvement. She is a member of the adjunct faculty at Columbia College of Missouri. Edith’s primary research interest is the perception by employees (especially across generational dimensions) of their work environment, and its influence on selection, design, and development of performance improvement solutions.