Stack of books with mouseWe have an array of training, performance, and HPT models to guide us, but most of us in staff support roles, like HR, lack business models to help see the organization from the perspective of business managers. Based on their new book, Organizational Intelligence, Ken Silber, CPT, PhD, and Lynn Kearny, CPT, will show you how to think and talk about an organization as business managers do. You will be introduced to the seven underlying business logics that managers use and the assumptions and metrics that drive management decision making. Business logics include external, economic, strategic, customer, product and service, process, and internal and learning factors.

Jump-start your summer of professional development by joining the International Society for Performance Improvement and your colleagues in our virtual classroom on May 24, 2011, from noon-4:00 pm ET.

Ken and Lynn have prepared an invigorating and timely session to give you the tools necessary to thrive professionally in an ever-changing workplace.

Are you interested in learning to:

  • Apply at least three of the logics above to your organization or a client’s organization
  • Identify specific metrics the business uses to measure its success for at least three of the logics
  • Determine what questions to ask to identify an organization’s business logic and metrics

Register today for this unique opportunity to access innovation and accomplish your professional development goals, all from the comfort of your workspace.

Registration Fees
ISPI Member $159 until May 13
ISPI Member $189 after May 13
Non-Member $229
Corporate Seat $389–Purchase a single connection for your group to view the half-day webinar.
To register, visit or call 301.587.8570.

About the Presenters
Kenneth H. Silber, CPT, PhD, of Silber Performance Consulting, has been contributing to the field of HPT for over 45 years. He has worked in corporate, academic, and consulting settings (domestic and international) to design and implement performance improvement interventions that saved clients more than $25 million. Ken specializes in understanding organizational logics and doing business metric-based needs analysis and evaluation. A prolific author, he has written and edited several books, including Organizational Intelligence, written chapters for three handbooks, and published 50 articles. Ken is ISPI’s 2011 Thomas F. Gilbert Distinguished Professional Achievement Award recipient.

Lynn Kearny, CPT, of Graphic Tools for Thinking and Learning, has been a human performance consultant for over 25 years and a past recipient of the ISPI Outstanding Instructional Product Award and Distinguished Service Award. She works with organizations to solve human performance problems. A past ISPI Board member, she is author of five books including Organizational Intelligence, Performance Architecture, and Creating Workplaces Where People Can Think and has contributed chapters to the ISPI HPT Handbooks. Lynn specializes in graphics that help people grasp new ideas quickly.