Gilbert Autobiography

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Articles»

Difficult Clients: Gotta Love ‘Em (Or Do You?)

Difficult Clients: Gotta Love ‘Em (Or Do You?)

Consultants can’t say no too often and avoid starvation. So regardless of role, HPT practitioners have to learn how to cope with less than ideal clients.

  • ROI in Action: An Integrated Case Study

    ROI in Action: An Integrated Case Study

    The ROI methodology is a logical process used to capture five levels of outcome data including the financial ROI.

  • ROI is DOA–ROE Is Better

    ROI is DOA–ROE Is Better

    ROI is the gold standard for measuring the effectiveness of training. But should it be? A newer technology needs to replace it. And for us, that newer technology is Return on Expectations (ROE).

Society News»

Candidate Statements for 2012-2014 Board Election Available

Candidate Statements for 2012-2014 Board Election Available

ISPI has announced the slate of candidates for the upcoming 2012-2014 Board of Directors election.

Columns»

From the Board: Performance Improvement on the Seas

From the Board: Performance Improvement on the Seas

The overall rescue network is based on a systemic structure of monitoring constantly shifting locations and players. Despite the fact that none of the teams had ever met, a virtual partnership was created on-the-spot with a very clearly defined end result.

The Performance Improvement Conference»

Early Bird Deadline Extended, Make Plans to Attend Conference

Early Bird Deadline Extended, Make Plans to Attend Conference

The early bird registration deadline for THE Performance Improvement Conference, April 18-23, 2012, in Toronto, Ontario, Canada, has been extended to Friday, January 27, 2012.