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How Savvy Is Your Customer Care Team?

How Savvy Is Your Customer Care Team?

There is nothing new about how central your customers are to your organization's bottom line and credibility. Not too long ago the customer care department within an organization was often regarded as a nonstrategic unit and was more likely to be outsourced to a developing nation that had a...

  • Third-Party Performance Appraisal; Three Stages

    Third-Party Performance Appraisal; Three Stages

    Many years ago when I and my mischievous associates were HR consultants to different companies, we engaged on the side in a number of unofficial information-gathering games (now perhaps called research). One of our favorites was to run a...

  • <em>“How many times do I have to tell you?”</em>

    “How many times do I have to tell you?”

    “How many times do I have to tell you?” Have you ever found yourself in your business or personal life saying something similar? Unfortunately, this is an all too common phrase, sometimes spoken or thought after someone fails to...

Society News»

Call for Nominations to the 2015-2017 Board of Directors

Call for Nominations to the 2015-2017 Board of Directors

It is time for you, the ISPI membership, to determine the future direction of ISPI by nominating those members who you feel have the qualifications, experiences, and vision to lead our Society. Up for nomination this year are the President-elect (3-year term, President-elect, President, and Immediate Past President) and two Directors (2-year terms).

  • SkillCast: The Next Wave in Process Analysis

    SkillCast: The Next Wave in Process Analysis

    This webinar will introduce some new ideas that radically simplify process analysis work. In essence, this talk will introduce a scope diagram--a way for a team to quickly define the types of problems one faces in a specific process situation. Having identified possible problems, we will then consider the...

  • Call for Honorary Award Nominations

    Call for Honorary Award Nominations

    During THE Performance Improvement Conference, ISPI presents five special awards that recognize outstanding individuals and organizations for their significant contributions to the field of performance improvement and to the Society itself.

  • Rwanda Poised to Become the Performance Improvement Hub in Central Africa

    Rwanda Poised to Become the Performance Improvement Hub in Central Africa

    July 2014--Rwanda is on the move. It is one of the only countries expected to meet the Millennium Development Goals by 2015, and it is already a leader on the continent in the areas of health care and economic growth. The successes are remarkable, but to be sustainable over...

  • Cultivating a Culture of Performance Improvement: Agile Response and Tangible Results @WorkerWorkWorkplaceWorld

    Cultivating a Culture of Performance Improvement: Agile Response and Tangible Results @WorkerWorkWorkplaceWorld

    Only you can contribute your unique perspective! At ISPI Europe/EMEA, we believe that a conference is more than its programs and presenters. Our conference participants are every bit as much a part of the total learning experience as our fabulous presenters. Our conferences are compelling because of their innovative,...

  • <em>Performance Improvement</em> Journal: May/June Issue

    Performance Improvement Journal: May/June Issue

    In this issue, Dr. Pershing explores articles from seasoned professionals and new up-and-comers in the industry. Roger Chevalier opens this issue with a powerful piece taking a look at his approach and tools in workplace performance. He then further explores a hot topic of big data and how it...

  • Four Levels of Evaluation Programs: Receive a 20% Discount

    Four Levels of Evaluation Programs: Receive a 20% Discount

    ISPI and Kirkpatrick Partners have teamed up to provide ISPI members a 20% discount on selected Kirkpatrick certificate and certification programs.

Columns»

Putting the GAP-ACT Model to Work

Putting the GAP-ACT Model to Work

In last month’s column, I also promised to address how the GAP-ACT model can be put to use. In this month’s column, I will keep my promise by providing some general guidelines and by pointing you to some more in-depth sources.

  • Performance Improving Technology: Reading a PDF on an E-Reader

    Performance Improving Technology: Reading a PDF on an E-Reader

    With every passing day, I get more and more notifications that the publications I have a subscription to either are going digital or have the option for a digital download. I always opt for the digital subscription because I...

  • The Brilliance of Chapters: Programming in 2014

    The Brilliance of Chapters: Programming in 2014

    Brilliance: That is what chapters provide to their members and guests. Each month, our chapters host cost-effective and insightful programs. If you are serious about making a difference in your field, attending chapter programs can give you the professional...

The Performance Improvement Conference»

WANTED: Top Notch Speakers for THE Performance Improvement Conference

WANTED: Top Notch Speakers for THE Performance Improvement Conference

Do you have a learning, insight, or technology tip to share? Proposals are now being accepted to present at THE Performance Improvement Conference 2015 taking place at the Hyatt Regency San Antonio on the Riverwalk, in San Antonio, Texas, April 24-29, 2015. Proposals are due August 29, 2014.